Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Hernandez-Rosales

Columbia Heights,MN

Summary

Hardworking employee and experienced professional with a strong work ethic, customer service skills, and adaptability. Committed to continuous learning and contributing to organizational success. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2027
2027
years of professional experience

Work History

Transfer Specialist (Registration and Records Office)

Minneapolis Community & Technical College
Minneapolis, Minnesota
02.2016 - Current
  • Evaluate incoming official transcripts for transfer credits in a timely and accurate manner.
  • Provide advising services support to current, prospective and transfer students.
  • Knowledge of curriculum and credit/course transfer policies and practices in higher education.
  • Administer and maintain degree audit database programming to ensure consistency and accuracy.
  • Monitor/Update programming in concert with the college program and MinnState curriculum updates.
  • Demonstrate good judgment and analysis in decision making and problem solving.
  • Managed various projects successfully, ensuring timely completion and adherence to goals. Interpret current policies and procedures relative to complex issues and recommend solutions. Analyze and problem solve by asking appropriate questions, exploring available resources, and collaborating with colleagues.
  • Facilitated departmental operations by carrying out various assigned tasks.
  • Comply with department and institution procedures and policies, MinnState policies and procedures, as well as local, state and federal laws, regulations, guidelines and business and industry standards.

Admissions Advisor (Nursing & Allied Health Managed Admission Programs)

Minneapolis Community & Technical College
Minneapolis, Minnesota
02.2008 - 02.2016
  • Coordinate and manage admissions for nursing and allied health career programs
  • Reviewed 500+ individual student files to assess program acceptance, ensuring alignment with admission criteria
  • Advised prospective, current, and returning students on admission processes and next steps for their desired nursing and allied health programs
  • Communicated with Dean, Director of Nursing and Allied Health, program coordinators, and faculty about applicants and newly admitted students to facilitate informed decision-making
  • Ensure successful collaboration with counselors, advisors, and staff to assure accuracy of information going out to students pursuing nursing and allied health programs
  • Develop supporting materials and resources for students pursuing health related programs
  • Collected and analyzed information to facilitate students' preparation for future program admissions.
  • Interpret and enforce nursing and allied health program admission criteria as written by the nursing and allied health department dean, director, and faculty
  • Provide guidance to students by recommending course schedule to satisfy requirements in preparation to apply for a managed admission nursing and allied health career program
  • Evaluate transcripts to determine students eligibility for test exemptions (Transferology)
  • Review transcripts to determine students completion of program prerequisite (Transferology)
  • Provide training and/or material to nursing and allied health career program team as needed during changes in program admission criteria
  • Manage and facilitate monthly nursing information sessions for prospective nursing students
  • Supported organization and execution of various MCTC campus events.
  • Attend recruitment activities at high schools and college fairs

Administrative Assistant (OAS Intermediate)

Minneapolis Community & Technical College
Minneapolis, Minnesota
02.2007 - 02.2008
  • Created and maintained managed program applicant files for effective tracking and review
  • Facilitated communication for Admission Advisors with prospective students via phone, email, mail, and in-person interactions
  • Scheduled appointments for new students with Admissions Advisors
  • Assisted Admissions Advisors with mailing of managed program letters regarding student status
  • Processing of applications for special program admissions
  • Ran transcripts and Degree Audit Reports (DARS)
  • Created and tracked attendance for Admissions student employment
  • Supported planning and execution of MCTC campus events
  • Assisted the general public, visitors, students and staff with general inquiries

Customer Service Specialist (Work-Study/Temporary/Permanent-11/2006)

Minneapolis Community & Technical College
Minneapolis, Minnesota
01.2005 - 02.2007
  • Provided assistance at Admissions front desk, ensuring efficient processing of inquiries and support for prospective students
  • Assisted with inbound and outbound call center
  • Processed incoming forms for Admissions
  • Reviewed files from previous year to determine student enrollment status
  • Entered student data in MnSCU Integrated Statewide Records System (ISRS) database
  • Ran entrance letter for admitted student mailing
  • Assisted with mass mailing to new and current students
  • Performed tasks designated by supervisor to enhance departmental functionality
  • Supported coordination of MCTC campus events

Student Affairs Support Staff (Temporary)

Minneapolis Community & Technical College
Minneapolis, Minnesota
11.2006 - 12.2006
  • Processed academic and maximum time frame appeals, facilitating timely resolution for students
  • Reviewed appeal form documents for accuracy, ensuring compliance with academic standards
  • Produced duplicate documents for committee assessment, supporting thorough evaluation of appeals
  • Entered all required information in database

Medical Office (Internship)

Struthers Parkinson's Center
Golden Valley, Minnesota
10.2005 - 12.2005
  • Assisted patients in scheduling appointments to ensure timely care.
  • Answered incoming calls and transferred patients to appropriate team
  • Managed appointment reminder cards to enhance patient follow-up and reduce missed appointments.
  • Organized medical files into categories and copied necessary documents for quick access.
  • Performed medical office filing
  • Entered medical coding data
  • Assisted with patient information research

United States Marine Corp
Paris Island, South Carolina

Education

AAS - Office Information Processing Specialist (Business Office)

Minneapolis Community & Technical College
Minneapolis, Minnesota
12-2010

AA - Liberal Arts

Minneapolis Community & Technical College
Minneapolis, Minnesota
12-2019

Diploma - Medical Office Assistant

Minneapolis Community & Technical College
Minneapolis, Minnesota
12-2006

Certificate - Women's Studies

Minneapolis Community & Technical College
Minneapolis, Minnesota
05-2010

BAS - Organizational Administration

Metropolitan State University (College of Management)
St. Paul, Minnesota
05-2030

Skills

  • MNSCU system ISRS
  • Transcript evaluation
  • Degree audit management
  • Curriculum compliance
  • Policy interpretation
  • Data analysis
  • Case management
  • Problem solving
  • Decision making
  • Microsoft Office proficiency
  • Organizational skills
  • Effective communication
  • Team collaboration
  • Teamwork skills
  • Academic advising effectiveness
  • Attention to detail

Timeline

Transfer Specialist (Registration and Records Office)

Minneapolis Community & Technical College
02.2016 - Current

Admissions Advisor (Nursing & Allied Health Managed Admission Programs)

Minneapolis Community & Technical College
02.2008 - 02.2016

Administrative Assistant (OAS Intermediate)

Minneapolis Community & Technical College
02.2007 - 02.2008

Student Affairs Support Staff (Temporary)

Minneapolis Community & Technical College
11.2006 - 12.2006

Medical Office (Internship)

Struthers Parkinson's Center
10.2005 - 12.2005

Customer Service Specialist (Work-Study/Temporary/Permanent-11/2006)

Minneapolis Community & Technical College
01.2005 - 02.2007

United States Marine Corp

AAS - Office Information Processing Specialist (Business Office)

Minneapolis Community & Technical College

AA - Liberal Arts

Minneapolis Community & Technical College

Diploma - Medical Office Assistant

Minneapolis Community & Technical College

Certificate - Women's Studies

Minneapolis Community & Technical College

BAS - Organizational Administration

Metropolitan State University (College of Management)

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Donna Hernandez-Rosales