Donna Hinton
Lansing,MI
Summary
At Sparrow Hospital, I excelled as a Psychiatric Technician, where I adept use of de-escalation techniques and empathetic patient rapport significantly enhanced patient care. Skilled in clinical documentation and mental health support, I consistently fostered therapeutic alliances, contributing to a safer, more supportive environment. The approach not only improved patient outcomes but also strengthened team collaboration. Licensed Psychiatric Technician with over 20 years of experience in the substance abuse and mental health treatment industry. Offering excellent counseling, rapport-building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Sparrow Hospital
02.2007 - Current
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Treated clients and families with respect and dignity.
Education
GED -
Lansing Community College
Lansing, MISkills
- Clinical Documentation
- De-Escalation Techniques
- Behavioral Management
- Vital Signs Documentation
- Mental Health Support
- Direct Patient Care
- Patient Rapport
- Cultural competence
- Crisis Intervention
- Activities of Daily Living ADL Assistance
- Encouragement and Motivation
- HIPAA Requirements
- Heart Saver CPR AED (CPR AED)
- Decision-Making
- Vitals monitoring
- Active Listening
- Rapport Building
- Nonviolent Crisis Intervention (NVCI)
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Detail-orientated
- Organizational Skills
- Team Collaboration
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Certified Nurse Assistant (CNA) - [State] Department of Public Health.
- Phlebotomy Technician Certification (CPT) – National Healthcareer Association.
- Electrocardiograph (EKG) Technician Certification – National Healthcareer Association.
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
The First Star Fish Award from Our Department
This annual award recognizes is reserved for individuals who have brought about significant change through small but deep meaningful actions.
Timeline
Psychiatric Technician
Sparrow Hospital
02.2007 - Current
GED -
Lansing Community College
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