Donna Holland
Lakeland
Summary
Accomplished office coordinator with expertise in implementing efficient office procedures and enhancing team collaboration. Proven track record in managing schedules, improving communication, and supporting training initiatives to ensure seamless operations. Strong organizational skills and ability to streamline processes for optimal productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CFO
Backstage Theater
Bartow
01.2019 - Current
- Led financial planning and analysis for theater operations and productions to ensure alignment with strategic goals.
- Managed budgeting and forecasting for annual theater activities, enhancing financial accuracy and resource allocation.
- Supported character development for actors and productions, contributing to successful performances and Junior Broadway events in New York.
- Ordered costumes and met with City officials to promote business.
- Developed and trained students in classes in resumes and helped find agencies
Office Coordinator
BayCare Medical Group
Lakeland
07.2017 - Current
- Coordinated office activities and maintained efficient workflow across departments.
- Managed scheduling and appointment bookings for medical staff and patients.
- Facilitated communication between healthcare providers and administrative staff.
- Implemented office procedures to enhance operational efficiency and effectiveness.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Followed up with customer inquiries via phone or email promptly.
- Scheduled appointments for staff members using Outlook calendar system.
- Collaborated closely with staff to effectively smooth and improve office operations.
Staff Support II/Medical Assistant
University of Kentucky Medical Center
Lexington
08.2009 - 06.2017
- Supported doctors and resident hospitalists in internal medicine through efficient patient care assistance.
- Rooming patients, checking vitals, medications, assisting doctors
- Coordinated workflow by managing customer service, patient check-out, insurance verification, EMR records, and collaboration with insurance companies.
- Processed patient referrals efficiently
- Handled patient inquiries and resolved issues by answering phones and providing solutions.
- Supported medical assistants with patient care tasks
Referral /Front office coordinator
Dr Ritchie VanBussum
Lexington
06.2006 - 06.2009
- Managed patient scheduling and coordinated appointments for efficient office operations.
- Processed insurances and verified patient eligibility, ensuring timely access to services.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Assisted patients with inquiries, enhancing overall customer satisfaction.
- Collaborated with healthcare professionals to improve communication and optimize workflow.
- Organized medical records and maintained accurate patient information systems.
- Took initiative to resolve customer complaints, completed referrals, front office workflow
Education
Medical Assistant - CMA Program
Medical Career And Technical College
Richmond, KY08-2015
Cosmetology - Hairdressing/Makeup
Hazard State Vocational And Technical
Hazard KY06-1989
Business And Office - Business
Breathitt Vocational And Technical College
Jackson KY06-1985
Skills
- Office management
- Office procedures implementation
- Appointment scheduling
- Customer coordination
- Workflow oversight
- Training and development
- Staff management
- Production leadership
- Attention to detail
- Effective communication
- Team collaboration
- Communication facilitation
Certification
- Cosmetology License
- Certified Medical Diploma
Accomplishments
- Who's Who in English- 1985
Timeline
CFO
Backstage Theater
01.2019 - Current
Office Coordinator
BayCare Medical Group
07.2017 - Current
Staff Support II/Medical Assistant
University of Kentucky Medical Center
08.2009 - 06.2017
Referral /Front office coordinator
Dr Ritchie VanBussum
06.2006 - 06.2009
Medical Assistant - CMA Program
Medical Career And Technical College
Cosmetology - Hairdressing/Makeup
Hazard State Vocational And Technical
Business And Office - Business
Breathitt Vocational And Technical College