Donna Houston
Austin
Overview
19
19
years of professional experience
Work History
Precertification & New Patient Scheduler
Texas Oncology
Austin
10.2019 - Current
- Schedule and confirm upcoming patient appointments.
- Obtain certification/authorization for inpatient and outpatient services through follow-ups with insurance carriers.
- Manage scanning and faxing of medical records as needed.
- Collect co-pays and balances at the time of service.
- Coordinate with insurance companies via telephone, fax, and online platforms to organize appointments promptly.
Front Desk Scheduler
Austin Cancer Center
Austin
08.2013 - 09.2018
- Checked patients in and out for appointments.
- Coordinated imaging and X-rays with hospital departments.
- Entered patient demographic information accurately.
- Verified insurance coverage and set up payment arrangements.
- Collected co-pays and outstanding balances.
- Maintained and updated patient data using MARS/ALLSCRIPT database and Centrex systems.
Nurse Assistant / Medical Clinic
Austin State Hospital
Austin
01.2007 - 04.2012
- Managed patient check-ins and check-outs.
- Answered and routed calls using a multi-line phone system.
- Performed CPR and assisted with wound care as needed.
- Transported patients using wheelchairs or to beds as required.
- Assisted nursing staff and physicians during patient examinations.
Patient Accountant
Beacon Medical Services
Denver
08.2006 - 07.2007
- Handled inbound and outbound calls for patient inquiries.
- Verified insurance coverage and benefits.
- Faxed and scanned patient records to relevant departments.
- Explained Explanation of Benefits (EOBs) to patients via phone and mail correspondence.
Education
Community College of Denver
Denver, CO01.1994
Diploma -
John F. Kennedy High School
01.1990
Skills
- Insurance Verification and Authorization
- Patient Scheduling and Coordination
- Medical Record Management
- Multi-line Phone System Operation
- CPR and Basic Patient Care
- Data Entry and Database Management
Timeline
Precertification & New Patient Scheduler
Texas Oncology
10.2019 - Current
Front Desk Scheduler
Austin Cancer Center
08.2013 - 09.2018
Nurse Assistant / Medical Clinic
Austin State Hospital
01.2007 - 04.2012
Patient Accountant
Beacon Medical Services
08.2006 - 07.2007
Community College of Denver
Diploma -
John F. Kennedy High School
Similar Profiles
Shandray NobleShandray Noble
Phlebotomy Technician at Texas OncologyPhlebotomy Technician at Texas Oncology
Kelly Dawn MontoyaKelly Dawn Montoya
State-Wide Float Nurse at Texas OncologyState-Wide Float Nurse at Texas Oncology
Christina NovackChristina Novack
Revenue Cycle Supervisor at Texas OncologyRevenue Cycle Supervisor at Texas Oncology
Karen BarreraKaren Barrera
Patient Benefits Specialist at Texas OncologyPatient Benefits Specialist at Texas Oncology
BARBARA ANN GERACIBARBARA ANN GERACI
Enterprise Sales Development Representative at RubrikEnterprise Sales Development Representative at Rubrik