Donna Houston
Austin
Overview
19
19
years of professional experience
Work History
Precertification & New Patient Scheduler
Texas Oncology
Austin
10.2019 - Current
- Schedule and confirm upcoming patient appointments.
- Obtain certification/authorization for inpatient and outpatient services through follow-ups with insurance carriers.
- Manage scanning and faxing of medical records as needed.
- Collect co-pays and balances at the time of service.
- Coordinate with insurance companies via telephone, fax, and online platforms to organize appointments promptly.
Front Desk Scheduler
Austin Cancer Center
Austin
08.2013 - 09.2018
- Checked patients in and out for appointments.
- Coordinated imaging and X-rays with hospital departments.
- Entered patient demographic information accurately.
- Verified insurance coverage and set up payment arrangements.
- Collected co-pays and outstanding balances.
- Maintained and updated patient data using MARS/ALLSCRIPT database and Centrex systems.
Nurse Assistant / Medical Clinic
Austin State Hospital
Austin
01.2007 - 04.2012
- Managed patient check-ins and check-outs.
- Answered and routed calls using a multi-line phone system.
- Performed CPR and assisted with wound care as needed.
- Transported patients using wheelchairs or to beds as required.
- Assisted nursing staff and physicians during patient examinations.
Patient Accountant
Beacon Medical Services
Denver
08.2006 - 07.2007
- Handled inbound and outbound calls for patient inquiries.
- Verified insurance coverage and benefits.
- Faxed and scanned patient records to relevant departments.
- Explained Explanation of Benefits (EOBs) to patients via phone and mail correspondence.
Education
Community College of Denver
Denver, CO01.1994
Diploma -
John F. Kennedy High School
01.1990
Skills
- Insurance Verification and Authorization
- Patient Scheduling and Coordination
- Medical Record Management
- Multi-line Phone System Operation
- CPR and Basic Patient Care
- Data Entry and Database Management
Timeline
Precertification & New Patient Scheduler
Texas Oncology
10.2019 - Current
Front Desk Scheduler
Austin Cancer Center
08.2013 - 09.2018
Nurse Assistant / Medical Clinic
Austin State Hospital
01.2007 - 04.2012
Patient Accountant
Beacon Medical Services
08.2006 - 07.2007
Community College of Denver
Diploma -
John F. Kennedy High School