Donna Howze
Hutto,TX
Summary
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
Overview
25
25
years of professional experience
Work History
City Mail Carrier
United States Post Office
02.1995 - 03.2020
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Distributed mail on foot to residences and businesses, delivering to approximately 600 customers per shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
No Degree - Sociology
Univerity of Texas At Austin
Austin, TXSkills
- Reading Comprehension
- Customer Needs Assessments
- Device Scanning
- Address Management System (AMS)
- Parcel Delivery
- Hazardous Materials
- Safety Meetings
- Safety Inspections
- City Carrier Trainer
Timeline
City Mail Carrier
United States Post Office
02.1995 - 03.2020
No Degree - Sociology
Univerity of Texas At Austin