Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Johnson

Evans,GA

Summary


Dedicated former federal government professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Drug Treatment Specialist

Department Of Justice
Edgefield, SC
06.1998 - 04.2022
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Facilitated group and individual therapy in outpatient setting.
  • Administered/proctored written test with clients weekly
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Managed over twenty email and or telephone inquires per day regarding clients progress/updates

Front Desk Receptionist

YMCA
Thomson, GA
06.2022 - Current
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed over twenty customer call per shift which assisted in increasing branch memberships.

Education

Master of Science - Criminal Justice

University of Cincinnati
Cincinnati, OH
06.1991

Bachelor of Science - Criminal Justice

North Carolina Central University
Durham, NC
05.1987

Skills

  • Mental Health Disorders Knowledge
  • Group Treatment
  • Staff Oversight
  • Legal Standards
  • Group Activity Supervision
  • Cultural Sensitivity
  • Daily Logs
  • Crisis Intervention Strategies
  • Critical Thinking
  • Active Listening
  • Sanitation Checks
  • Emergency Situations

Timeline

Front Desk Receptionist

YMCA
06.2022 - Current

Drug Treatment Specialist

Department Of Justice
06.1998 - 04.2022

Master of Science - Criminal Justice

University of Cincinnati

Bachelor of Science - Criminal Justice

North Carolina Central University
Donna Johnson