Donna Joyner
Margate
Summary
Compassionate and skilled Nurse Care Technician with experience at Beth Israel/Mount Sinai Hospital. Proficient in specimen collection and vital signs recording, I excelled in enhancing patient experiences through empathetic care. Recognized for streamlining processes and maintaining patient confidentiality, I am dedicated to delivering high-quality healthcare in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Nurse Care Technician
Beth Israel/Mount Sinai Hospital
03.2004 - 12.2024
- Assisted nursing staff in providing patient care and support during daily activities
- Documented patient information accurately in electronic health records systems
- Engaged with patients to provide emotional support and promote a positive hospital experience
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Maintained patient stability by checking vital signs and weight.
- Maintained sterile environment and adhered to infection control protocols during procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Customer Service/Cashier
Key Food Supermarket
03.1993 - 12.2024
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Trained new cashiers on procedures and best practices, fostering a knowledgeable team environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
Education
No Degree - Liberal Arts
College of Staten Island
Staten Island, NY04-1999
High School Diploma -
T.W. Andrews High
High Point, NC06-1982
Skills
- Direct patient care
- Specimen collection
- Vital signs recording
- CPR certification
- Empathy and compassionate care
- Certified phlebotomy technician
- Patient care technician (PCT)
- Patient confidentiality
Certification
- Certified Phlebotomist, South Florida Health Care Institute - [Sept. 2025-Oct. 2025]
Timeline
Nurse Care Technician
Beth Israel/Mount Sinai Hospital
03.2004 - 12.2024
Customer Service/Cashier
Key Food Supermarket
03.1993 - 12.2024
No Degree - Liberal Arts
College of Staten Island
High School Diploma -
T.W. Andrews High
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