Donna Justice
Dothan
Summary
Accomplished Epic Application Analyst II at Southeast Health Medical Center, I leveraged healthcare information technology and problem-solving skills to enhance system efficiency and user satisfaction. My expertise in Epic modules, coupled with a knack for meticulous data analysis, significantly improved patient care processes. I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments combining strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team successes and further develop my professional skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Epic Application Analyst II
Southeast Health Medical Center
01.2022 - Current
- Evaluated technical needs of organization.
- Defined IT process workflows through meetings with stakeholders.
- Developed automation in JavaScript to increase efficiency of various business.
- Mitigated risks associated with system changes by conducting thorough impact assessments prior to implementation.
- Facilitated smooth transitions during software upgrades through effective change management strategies.
- Increased staff proficiency through conducting comprehensive training sessions on the use of Epic applications.
- Safeguarded data integrity by implementing robust security measures for both internal and external access to Epic applications.
- Optimized patient care processes by customizing Epic modules according to specific departmental needs.
- Supported organizational growth initiatives through involvement in strategic planning discussions around the expansion or addition of new services utilizing Epic applications.
- Provided consistent support for end-users, addressing their concerns and resolving issues in a timely manner.
- Fostered a culture of continuous improvement by actively seeking user feedback and implementing enhancements to the Epic system based on their input.
- Boosted efficiency with thorough analysis of user requirements, translating them into functional specifications for the development team.
- Expedited issue resolution through effective collaboration with vendor support teams and other IT professionals within the organization.
- Improved end-user experience by streamlining Epic application workflows and processes.
- Promoted adherence to industry best practices by staying current on regulatory updates and incorporating them into application workflows as necessary.
- Contributed to successful project completion with rigorous testing and validation procedures for new or updated Epic features.
- Streamlined reporting processes with the customization and creation of relevant dashboards within the Epic environment.
- Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
- Enhanced system functionality by performing regular maintenance and updates on Epic applications.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Epic Trainer
Southeast Health Medical Center
04.2021 - 01.2022
- Achieved high satisfaction ratings from trainees by consistently providing clear, concise, and relevant instruction.
- Collaborated with cross-functional teams to design customized Epic training solutions for various departments.
- Assisted colleagues in troubleshooting issues encountered during their daily use of Epic systems, fostering a collaborative learning environment that enabled continuous growth among team members.
- Enhanced employee efficiency by developing and delivering comprehensive Epic training programs.
- Maintained detailed records of employee attendance, progress, and performance during Epic training sessions to inform future curriculum adjustments.
- Identified knowledge gaps and addressed them through targeted training sessions, improving overall productivity within the organization.
- Reinforced organizational values and expectations through consistent and high-quality Epic training experiences for all employees.
- Streamlined the onboarding process for new hires by creating a comprehensive Epic orientation program.
- Facilitated smooth system transitions for employees moving between departments or roles requiring different levels of expertise in using Epic applications.
- Promoted company-wide adherence to best practices in EHR management by emphasizing the importance of accurate and timely data entry within Epic systems.
- Boosted staff proficiency in Epic applications through tailored instructional materials and hands-on exercises.
- Optimized training effectiveness by staying current on the latest Epic software updates and incorporating them into lesson plans.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Developed lesson plans, instructional materials and written practice tests for Optime and Anesthesia training courses.
RN, Interventional Radiology
Southeast Health Medical Center
10.2016 - 04.2021
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Increased patient comfort by administering pre-and post-procedural medications, reducing anxiety, and pain levels.
- Contributed to a positive work environment by fostering a culture of teamwork and collaboration among colleagues in the Interventional Radiology department.
- Collaborated effectively with physicians to provide comprehensive care for patients undergoing IR procedures.
- Contributed to the development of new IR protocols, optimizing workflow and enhancing patient care.
- Maintained accurate documentation while managing complex cases in a high-volume interventional radiology department.
- Participated in quality improvement initiatives aimed at refining nursing practices within the IR department.
- Streamlined communication between referring providers and the IR team, facilitating timely scheduling of urgent cases.
- Utilized critical thinking skills to rapidly identify potential complications during procedures, initiating prompt intervention when needed.
- Enhanced patient care by developing individualized treatment plans for Interventional Radiology procedures.
- Ensured safety and efficacy of IR treatments by diligently monitoring patients during procedures.
- Developed and implemented process improvements to enhance workflow efficiency within the IR department, resulting in reduced wait times for patients.
- Enhanced continuity of care by thoroughly communicating relevant information to post-procedure nursing staff, ensuring seamless transitions.
- Provided emotional support to patients undergoing potentially life-altering interventions and their families, fostering trust and positive rapport.
- Assisted in training new RNs, ensuring consistent delivery of high-quality patient care across the team.
- Demonstrated expertise in managing various types of vascular access devices used in Interventional Radiology procedures, minimizing complications.
- Promoted infection control by adhering to strict aseptic techniques throughout all aspects of patient care within the IR suite.
- Provided thorough education to patients and families about Interventional Radiology procedures, expectations, and recovery process, promoting informed decision making.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Home Health Registered Nurse Case Manager
Gentiva Home Health
08.2015 - 10.2016
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Collaborated with interdisciplinary team members for comprehensive patient assessments, resulting in tailored care strategies.
- Contributed to organizational goals by actively participating in performance improvement initiatives related to home health nursing practice.
- Maintained high-quality care standards by participating in ongoing professional development activities.
- Maximized staff efficiency by delegating tasks appropriately based on skill level and workload considerations.
- Utilized evidence-based practice guidelines when administering medications or performing treatments/procedures ensuring optimal safety and efficacy.
- Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
- Ensured regulatory compliance by adhering to federal, state, and agency guidelines in all aspects of home health nursing practice.
- Facilitated smooth transitions between healthcare settings by coordinating services and maintaining open communication with patients, families, and providers.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Conducted ongoing evaluations of care plan effectiveness, making adjustments as needed to optimize results.
- Improved patient outcomes by implementing personalized care plans and closely monitoring progress.
- Served as an advocate for patients' rights, ensuring their needs were met while respecting their preferences and values.
- Conducted comprehensive assessments of patients' physical, emotional, social, and environmental needs to develop individualized care plans.
- Strengthened patient adherence to prescribed medications and treatments by providing clear instructions and addressing any concerns or barriers.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Educated patients and families on disease processes, medications and treatments.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Charge RN
Flowers Hospital
05.2014 - 08.2015
- Maintained an organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
- Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
- Improved continuity of care across shifts through concise shift reports detailing pertinent updates on patients'' conditions and treatment plans.
- Promoted a culture of continuous improvement by participating in quality assurance initiatives and identifying opportunities for process enhancement.
- Educated patients and families on disease management strategies, promoting adherence to treatment plans and self-care routines.
- Managed crisis situations effectively, ensuring the safety of patients and staff members at all times.
- Optimized resource allocation during high-volume periods by efficiently delegating tasks based on staff skill sets.
- Ensured compliance with regulatory standards and hospital policies by diligently monitoring documentation accuracy within the unit.
- Enhanced patient care by implementing evidence-based nursing practices and developing individualized care plans.
- Mentored and supervised junior nurses, fostering a supportive and collaborative work environment.
- Collaborated with interdisciplinary team members to optimize patient outcomes through comprehensive care coordination.
- Served as primary liaison between physicians and nursing staff, maintaining clear communication channels for optimal patient care delivery.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Supervised and managed daily scheduling, tasking, and administration.
- Collaborated with other healthcare professionals to provide quality patient care.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Investigated and resolved issues affecting hospital operations and patient care.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Recorded details regarding therapies to keep patient charts updated.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Associate of Applied Science - Nursing
George C Wallace Community College
Dothan, AL05-2014
Skills
- Clinical Process Evaluation
- Software Testing, Implementation and Support
- Issue Resolution
- System Configuration
- Data Migration and Content Management
- Expertise in Epic Modules with Certification Achievement
- Healthcare Information Technology
- Problem-solving
- Attention to Detail
- Multitasking Abilities
- Task Prioritization
- Data Management and Analysis
- Information Systems
- UI Design Expertise
- Device Integration
Certification
- Epic OpTime Administration
- Epic Anesthesia Administration
- Epic OpTime Anesthesia Principal Trainer
- Epic Inpatient Clinical Documentation Principal Trainer
- Epic ASAP Principal Trainer
- Epic Radiant Principal Trainer
- Epic SmartForms
- Epic Training Environment Build
Timeline
Epic Application Analyst II
Southeast Health Medical Center
01.2022 - Current
Epic Trainer
Southeast Health Medical Center
04.2021 - 01.2022
RN, Interventional Radiology
Southeast Health Medical Center
10.2016 - 04.2021
Home Health Registered Nurse Case Manager
Gentiva Home Health
08.2015 - 10.2016
Charge RN
Flowers Hospital
05.2014 - 08.2015
Associate of Applied Science - Nursing
George C Wallace Community College
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