Hi, I’m
Donna Hynes Kruse
Technical Trainer
Jarrell,TX
Summary
Passionate coach and trainer in technical, service, and business skills. Specializes in virtual training and coaching environments.
Overview
20
years of professional experience
1
Certification
Work History
FDM AcademyNew York, NY
Academy Trainer
10.2021 - 10.2023
Job overview
- As a member of the TechOps training team, I successfully delivered remote training to students in various subjects, including SQL, Python, Networking, Cybersecurity, Unix/Linux, and Azure Fundamentals
- Achieving a high in-house trainer satisfaction score of 95%, I also provided voiceovers for video courses
- The classes were conducted using the Teams platform.
New Horizons Computer Learning CenterAustin, TX
Technical Instructor
01.2019 - 03.2020
Job overview
- As a dedicated member of the Career Development Team, I was instrumental in training online students in CompTIA Network+ and Security+ courses
- I took pride in coaching these students, enabling them to successfully embark on rewarding careers within the IT profession.
DellEMCRound Rock, TX
Senior Technical Training Advisor
10.2014 - 09.2018
Job overview
- As a valued member of the global Account Service Management team, my role involved coaching and training our Technical Service Managers (TSM) to ensure the delivery of an exceptional customer experience
- I successfully conducted a variety of courses, covering product knowledge, services, and essential business skills, with a special focus on ITIL
- Utilizing virtual platforms such as AdobeConnect or Skype, I delivered all classes remotely
- Each course was tailored to meet the specific requirements of our valued customers.
DellEMC
Enterprise Technical Support Analyst
03.2011 - 10.2014
Job overview
- Provided comprehensive storage support to enterprise customers, ensuring their utmost satisfaction
- Conducted regular training sessions for both new and experienced technicians, covering a wide range of storage products, including early release training
- Additionally, authored informative knowledge-based articles to keep technicians up-to-date on the latest issue resolutions.
Kruse Training & ConsultingCedar Park, TX
Owner and Principal
01.2010 - 12.2011
Job overview
- Owner and principal instructor of Novell, Microsoft, and CompTIA courses
- Clients were located throughout the United States.
New HorizonsAustin, TX
Technical Instructor
01.2009 - 12.2010
Job overview
- Implemented an innovative program exclusively for military students, enabling them to pursue MCSA certification while earning college credits
- Leveraged Microsoft-approved courseware and provided guidance from Microsoft certified instructors, utilizing iPods for convenient access
- Created comprehensive assessments using Blackboard and Moogle platforms
- Enhanced students' learning journey through engaging Wimba online discussions, interactive games, and supplementary resources
- Stayed up-to-date with necessary certifications to ensure program effectiveness.
New Horizons of TexasAustin, TX
Technical Instructor
01.2007 - 12.2009
Job overview
- Conducted classes using certified courseware in Novell, SUSE Linux, and Microsoft products
- Setup classes per vendor specifications
- I also acted as a mentored learning coach
- Mentored learning is a student-directed platform where the student watches high-quality video instruction and asks questions from the mentored learning coach as needed
- The coach also holds mini-lectures for students in the same learning tracks
- Ensured the maintenance of current certifications as per requirements.
Kruse Training & ConsultingPlano, TX
Owner and Principal
01.2004 - 12.2007
Job overview
- Contracted directly with clients and through third parties to provide quality training in Novell and SUSE products throughout the United States.
Education
Drexel University
Bachelor of Science from Mechanical Engineering
University Overview
Minor: Dynamic Systems and Controls
Skills
- Course Development
- New Hire Training
- Curriculum Creation
- Computer Technology
- Public Speaking
- SQL
- Python
- Unix/Linux
- Azure Administrator
- Novell
- Cisco IOS
- Windows Administration
- Online Instruction
- Classroom Education
Certification
- Microsoft Certified Trainer, 2023
- Certified Scrum Master, 2023
- Microsoft Certified Azure Administrator, 2023
Honors Awards
- Certified Novell Instructor of the Year, 2003
- Dell Bronze Award, 2016
- International Coach Federation Chair's Award, 2017
- Dell Bronze Award, 2018
Timeline
Academy Trainer
FDM Academy
10.2021 - 10.2023
Technical Instructor
New Horizons Computer Learning Center
01.2019 - 03.2020
Senior Technical Training Advisor
DellEMC
10.2014 - 09.2018
Enterprise Technical Support Analyst
DellEMC
03.2011 - 10.2014
Owner and Principal
Kruse Training & Consulting
01.2010 - 12.2011
Technical Instructor
New Horizons
01.2009 - 12.2010
Technical Instructor
New Horizons of Texas
01.2007 - 12.2009
Owner and Principal
Kruse Training & Consulting
01.2004 - 12.2007
Drexel University
Bachelor of Science from Mechanical Engineering