Donna Lacey
Venice,FL
Summary
Dynamic professional with a proven track record at Sarasota County Government, adept in guest relations and program planning. Excelled in coordinating large-scale events and enhancing customer service, demonstrating exceptional organizational skills and a friendly, positive attitude. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Recreation Specialist I
Sarasota County Government
2021.10 - Current
- Scheduled events in recreation facilities and monitored facility conditions.
- Performed program financial administration, reporting, and documentation functions.
- Successfully coordinated large-scale revenue events such as concerts.
- Delivered exceptional customer service while addressing inquiries from the public regarding recreation programs or services.
- Conducted regular assessments of recreational equipment, replacing or repairing items as needed to maintain high standards of safety and enjoyment.
Mail Carrier
United States Postal Service, USPS
2020.11 - 2021.09
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
Bar Manager
Rosebuds, Gulf View Grill, Daiquiri Shak
2008.05 - 2020.11
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Lower Cape May Regional High School
Cape May, NJ06.1992
Certificate - Crime Scene Technologist
St. Petersburg College
Clearwater, FL06.2002
Skills
- Guest Relations
- Safety understanding
- Staff Management
- Program Planning
- Administrative Oversight
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
Timeline
Recreation Specialist I
Sarasota County Government
2021.10 - Current
Mail Carrier
United States Postal Service, USPS
2020.11 - 2021.09
Bar Manager
Rosebuds, Gulf View Grill, Daiquiri Shak
2008.05 - 2020.11
High School Diploma -
Lower Cape May Regional High School
Certificate - Crime Scene Technologist
St. Petersburg College
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