Donna Lacey
Venice,FL
Summary
Dynamic professional with a proven track record at Sarasota County Government, adept in guest relations and program planning. Excelled in coordinating large-scale events and enhancing customer service, demonstrating exceptional organizational skills and a friendly, positive attitude. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Recreation Specialist I
Sarasota County Government
Venice, FL
10.2021 - Current
- Scheduled events in recreation facilities and monitored facility conditions.
- Performed program financial administration, reporting, and documentation functions.
- Successfully coordinated large-scale revenue events such as concerts.
- Delivered exceptional customer service while addressing inquiries from the public regarding recreation programs or services.
- Conducted regular assessments of recreational equipment, replacing or repairing items as needed to maintain high standards of safety and enjoyment.
Mail Carrier
United States Postal Service, USPS
Sarasota, FL
11.2020 - 09.2021
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
Bar Manager
Rosebuds, Gulf View Grill, Daiquiri Shak
South West Coast, Fl
05.2008 - 11.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Lower Cape May Regional High School
Cape May, NJ06.1992
Certificate - Crime Scene Technologist
St. Petersburg College
Clearwater, FL06.2002
Skills
- Guest Relations
- Safety understanding
- Staff Management
- Program Planning
- Administrative Oversight
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
Timeline
Recreation Specialist I
Sarasota County Government
10.2021 - Current
Mail Carrier
United States Postal Service, USPS
11.2020 - 09.2021
Bar Manager
Rosebuds, Gulf View Grill, Daiquiri Shak
05.2008 - 11.2020
High School Diploma -
Lower Cape May Regional High School
Certificate - Crime Scene Technologist
St. Petersburg College