Donna' Lawson
Atlanta,GA
Summary
Highly motivated professional with over 40 years of experience in bus operations and customer service. I am a solid team player that communicates consistently with other partners and offers co-workers and superiors an outgoing and positive attitude that has developed good rapport with clients and passengers.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Transportation Bus Driver
MARTA
Atlanta, GA
03.2021 - Current
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Retained bus system, route and stop knowledge for informative customer advice.
Division Dispatcher - Part Time
Marta
Atlanta, GA
12.2022 - 12.2023
- Assigns work to and supervises bus operators.
- Ensures day-to-day activities, in support of unit work goals are completed in an efficient and cost effective manner, within established policies and procedures.
- Monitors the appearance and physical composure of the operators reporting for duty.
- Provides daily written reports with the most accuracy in a timely manner.
- Working knowledge of the Standard Operation Procedures and the Union Contract.
Bus Driver
Atlanta Public School System
Atlanta, Georgia
02.2020 - 02.2021
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
PROFESSIONAL/PRIVATE CAREGIVER
SELF-EMPLOYED
11.2010 - 01.2020
- Maintained clean, safe, and well-organized patient environment.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Developed rapport to create safe and trusting environment for care.
CENSUS ENUMERATOR
US CENSES BUREAU
03.1997 - 01.2010
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Explained questions in better detail for interviewees to allow truthful answers
- Coded data from participant interviews
HOME CHILDCARE OWNER OPERATOR
SELF EMPLOYED - BABY BOP'S PLACE
07.1994 - 02.1997
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily child related and business functions.
- Communicated with parents regarding children's progress and development, raising any issues.
Education
High School Diploma -
Benjamin E. Mays HS
Atlanta, GA06.1985
Skills
- Commercial Driver (CDL)
- Attention to detail
- Excellent organizational skills
- Conflict Resolution Tactics
- Transit Master
- Strong work ethic
- Microsoft Office Suite
- Emergency Management
- Customer Relations and Passenger Interaction
- Tele-Driver
- Knowledge of DOT Standards
- Teamwork and Collaboration
Certification
- Career Development Learning Plan
- Active Shooter Training
- FY 23 SABA Performance Management for Employees
- Outlook 365
Timeline
Division Dispatcher - Part Time
Marta
12.2022 - 12.2023
Transportation Bus Driver
MARTA
03.2021 - Current
Bus Driver
Atlanta Public School System
02.2020 - 02.2021
PROFESSIONAL/PRIVATE CAREGIVER
SELF-EMPLOYED
11.2010 - 01.2020
CENSUS ENUMERATOR
US CENSES BUREAU
03.1997 - 01.2010
HOME CHILDCARE OWNER OPERATOR
SELF EMPLOYED - BABY BOP'S PLACE
07.1994 - 02.1997
High School Diploma -
Benjamin E. Mays HS