Donna Leder
West St Paul,MN
Summary
Accomplished Bank Branch Manager with a proven track record at US Bank National Association, enhancing branch performance and customer satisfaction through innovative strategies and leadership. Expert in operations management and fostering strong client relationships, demonstrated by significant improvements in team productivity and customer retention. Skilled in risk mitigation and sales leadership, embodying a results-driven approach with a focus on achieving and surpassing business goals.
Overview
20
20
years of professional experience
Work History
Bank Branch Manager
US Bank National Association
12.2004 - 06.2024
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Strengthened cross-selling initiatives by identifying customers financial needs and recommending suitable products or services.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Identified partnership opportunities and established favorable business connections.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Skills
- Sales Leadership
- Cross-selling strategies
- Performance Reviews
- Interviewing and Hiring
- Employee Development
- Customer Service
- Sales Development
- Coaching and Mentoring
- Staff recruitment
- Community Relations
- Relationship Management
- Team Building Leadership
Timeline
Bank Branch Manager
US Bank National Association
12.2004 - 06.2024
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