Donna Leon
Manchester,NH
Summary
Dynamic professional with a proven track record at Eminence Health Care Services, excelling in customer service and communication skills. Demonstrated ability to enhance patient comfort and foster positive work environments, significantly improving client satisfaction. Skilled in multitasking and active listening, adept at managing high-pressure situations and promoting team efficiency. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA
Eminence Health Care Services
05.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Assistant Manager
UCP of MetroBoston
11.2019 - 06.2021
- supervised in group environment
- Developed strong working relationships with staff, fostering a positive work environment.
- assisted with meetings
- implemented rules, regulations and safety of residents
- managed money, doctor appointments
Host
Olive Garden
10.2018 - 11.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Science - Health Careers
Roxbury Community College
Boston, MA05.2017
Skills
- customer service
- communication skills
- active listening
- Multitasking proficiency
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
PCA
Eminence Health Care Services
05.2024 - Current
Assistant Manager
UCP of MetroBoston
11.2019 - 06.2021
Host
Olive Garden
10.2018 - 11.2020
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Associate of Science - Health Careers
Roxbury Community College
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