Donna Leon
Pompano Beach,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Pastry Supervisor
Whole Foods
Pompano Beach, FL
03.2017 - Current
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various products and equipment
- Ability to close without leadership
- Check that all equipment is cleaned and turned off at the end end the shift
- Email daily production and checking all paperwork
Owner/Housekeeping
Donna's Cleaning Service
Pompano Beach, FL
08.2003 - 03.2017
- Schedule weekly schedule, Clean / organize, Clean to expectations of client and ensure a clean home
Claims Adjudicator, Claims Clerk and General Office Assistant
Health System Consultants
Chicago, IL
04.1991 - 10.1994
- Adjudicator -Independently adjudicate medical claims according to contract parameters and procedures
- Investigate and answer telephone inquiries, complaints and appeals regarding claims and payments from Members, Provider site, Attorneys and Collection agencies
- Request and prepare internal or external forms required to process claims
- Claims Clerk - Pre-screen and record eligibility information on claims
- Review and sort claims for liabilities per contract parameters
- Review claims for completeness, accuracy of coding and total charges
- Review correspondence information and forward to claims processing area
- ICN and date stamp all documents received
- Assists in maintaining logs and statistics as directed by Supervisor
- General Office Assistant- Copied and assist in distribution of information and claims as directed by Supervisor
- Sort and mailed on a weekly basis all site liability claims
- Assist with opening mail, batching and phone coverage
- Assist in maintaining logs and statistics as directed by Supervisor
Teller/Customer Service Representative
Liberty Bank for Savings
Chicago, IL
08.1987 - 04.1991
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Resolved problems or discrepancies concerning customers' accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
High School Diploma - General courses
Roberto Community Academy
Chicago, IL06.1986
Skills
- Equipment Inspection
- Worker Training
- Food Safety
- Operational Reporting
- Safety Training
- Task Delegation
- Opening and Closing Procedures
- Work Station Assignments
- Work Area Inspection
Affiliations
- Involved in Condominium Association 2010- 2016
- Help relatives/non relatives with medical bills/invoice 2010-current
- Caregiver 2001-2003
- Volunteered in kids school - Certificate of Appreciation 2004-2006
- Art Club -outstanding helper 2005-2006
Certification
Deposit accounts and services, 1990, 1991
Professional Background
Dependability, Fast learner, Attention to detail, Team player, Data entry, Customer Service, Started my own cleaning business, Promoted to a claims clerk, Worked ten hours a day six days a week for three and a half years, Independently adjudicate medical claims according to contract parameters and procedures, Investigate and answer telephone inquiries, complaints and appeals regarding claims and payments from Members, Provider site, Attorneys and Collection agencies, Request and prepare internal or external forms required to process claims, Pre-screen and record eligibility information on claims, Review and sort claims for liabilities per contract parameters, Review claims for completeness, accuracy of coding and total charges, Review correspondence information and forward to claims processing area, ICN and date stamp all documents received, Assists in maintaining logs and statistics as directed by Supervisor, Copied and assist in distribution of information and claims as directed by Supervisor, Sort and mailed on a weekly basis all site liability claims, Assist with opening mail, batching and phone coverage, Help relatives/non relatives with medical bills/invoice, Caregiver, Volunteered in kids school - Certificate of Appreciation, Art Club -outstanding helper
Accomplishments
- 10k Club Whole Foods recognition and appreciation for dedication and outstanding contributions
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pastry Supervisor
Whole Foods
03.2017 - Current
Owner/Housekeeping
Donna's Cleaning Service
08.2003 - 03.2017
Claims Adjudicator, Claims Clerk and General Office Assistant
Health System Consultants
04.1991 - 10.1994
Teller/Customer Service Representative
Liberty Bank for Savings
08.1987 - 04.1991
High School Diploma - General courses
Roberto Community Academy