Donna Line
Huddleston,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
26
26
years of professional experience
Work History
Mentor Volunteer
AGAPE SML
04.2022 - Current
- Provide a safe and supportive environment for mentees to discuss personal challenges, fears, or concerns openly.
- Fill our the documents to stablish the needs of the family (spiritual and material) food clothes shoes house furniture toys and others
- I help people in Spanish and English language to navigate
- Empowered mentees through consistent encouragement of their strengths while addressing areas needing improvement.
Personal Assistant (family Business)
CXL
11.2010 - 11.2021
- Personal interpreter in Costa Rica from 2010 to 2013
- Oversaw personal and professional calendars and coordinated appointments for future meeting or appointments
- Answered phone calls and addressed customer questions
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Customer Service, Business Analyst
Deloitte
06.1998 - 01.2005
- Personal and phone communication with clients, visitors and co-workers.
- Support to the main meeting room during events,
- Manage internal and external correspondence included bills, checks, cash, courier or personal documents.
- Conducting surveys and "mystery shopper services" to evaluate customer service and product quality.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Marketing studies.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Education
English Education
Centro Cultural Costarricense Norteamericano
Costa RicaExecutive, English For Services
Instituto Nacional De Aprendizaje
Costa RicaGED -
Ministerio De Educacion Publica
Costa Rica Real Estate Basics
Camara Costarricense Bienes Raices
Costa Rica Technician Secretary
Boston Colegio Universitario
Costa RicaAdvanced English
Blue Ridge Literacy
Roanoke, VA04.2022
Skills
- Fluent Spanish and Advanced English Level
- Multicultural Sensitivity
- Customer Service
- Understanding Customer Needs
- Assertiveness
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Mentor Volunteer
AGAPE SML
04.2022 - Current
Personal Assistant (family Business)
CXL
11.2010 - 11.2021
Customer Service, Business Analyst
Deloitte
06.1998 - 01.2005
English Education
Centro Cultural Costarricense Norteamericano
Executive, English For Services
Instituto Nacional De Aprendizaje
GED -
Ministerio De Educacion Publica
Real Estate Basics
Camara Costarricense Bienes Raices
Technician Secretary
Boston Colegio Universitario
Advanced English
Blue Ridge Literacy
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