Donna Maceachern
Boston,MA
Summary
Skilled Underwriter specializing in excess and surplus insurance, offering more than 14 years of experience to growing organizations. Highly adept in underwriting moderate to complex policies To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Underwriting Assistant
XS BROKERS
07.2012 - 04.2024
- Analyzed historical loss data to identify trends, informing development of more accurate pricing models and underwriting guidelines.
- Evaluated emerging risks within target industries, proactively updating underwriting guidelines to minimize exposure for the company.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Analyzed data to identify trends and predict future insurance needs.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Assisted in negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Maintained high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Facilitated efficient policy renewals by proactively reviewing accounts prior to expiration dates, recommending appropriate adjustments based on changes in risk exposure.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Ensured timely completion of policy renewals, contributing to higher client retention rates.
- Maintained a high level of expertise in commercial lines insurance products by participating in ongoing professional development opportunities.
- Delivered exceptional support to underwriters during peak periods, enabling the team to meet deadlines and sustain a high-quality output.
Personal Lines Insurance Rep
Salhaney Insurance Agency
10.2011 - 07.2012
- Daily task were to quote personal line risks as aggressively as possible while having client in the office
- Issue COI, processed endorsements and made sure all insured’s need were met for overall insurance wellbeing
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
Customer Billing Executive
Comcast
05.2008 - 10.2010
- Collaborated with back-office team members to facilitate seamless business execution.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
Bachelor of Science -
01.1994
High School Diploma -
01.1991
Skills
- Client Relationship Building
- Written and verbal communication
- Strategic selling
- Territory Management
- Interpersonal Skills
- Performance Tracking
- Revenue Generation
- Market development
- Account Management
- Relationship building and management
- Customer Relationship Management
- Lead Generation
Timeline
Underwriting Assistant - XS BROKERS
07.2012 - 04.2024
Personal Lines Insurance Rep - Salhaney Insurance Agency
10.2011 - 07.2012
Customer Billing Executive - Comcast
05.2008 - 10.2010
U Mass Boston - Bachelor of Science,
Fontbonne Academy - High School Diploma,
References
Furnished upon Request