Donna-Mae Lowe
Loganville,GA
Summary
To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Settlements Administrator
Promisant Technologies Ltd
Hamilton, Bermuda
10.2004 - 12.2005
- Confirmed e-generated transactions
- Monitoring daily transaction processing
- Answering over 50 customer calls per day as well as at least 10 emails and fax enquires
- Reconciling transaction cash flow
- Resolving settlement discrepancies
- Identifying enhancements and developing requirements to improve processes
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Performed research for and monitoring compliance requirements
- Supporting other back-office functions where necessary e.g. Merchant application reviews and set-up and notetaking for Settlement Team bi-weekly meetings
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved office operations by automating client correspondence, record tracking and data communications
- Identified issues, analyzed information and provided solutions to problems
Administrator
Bank Of Butterfield
Hamilton, Bermuda
09.1988 - 10.2004
- Performed administration in various Departments throughout Bank, including check filing, processing customers payments, creating wire payments to overseas clients, liaison with local and overseas clients, handled fax and telephone queries, procurement, Y2K IT/Helpdesk Support, Assistant Supervisor for Credit Card Dept, which included making of all cards, debit and credit also entered and maintained departmental records in company database.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Computerized office activities - maintained customer communications and tracked records through delivery.
- Aided colleagues, managers and customers through regular communication and assistance.
Education
No Degree - Counseling Psychology
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FLHigh School Diploma -
Whitney Institute High School
Smith's Parish, Bermuda06.1983
Skills
- Documentation and control
- Database administration
- Staff Management
- Good Telephone Etiquette
- Teamwork and Collaboration
- Organization and Time Management
- Maintenance and Repair
- First Aid/CPR
- Credit and collections
- Business administration
Certification
R.S.A. English
Pitman Certificate Higher Intermediate English Language - First Class
WCCI Finance Advisors Certificate
PC Computer Maintenance & Repair Technology - 2 Terms
Certificate of Award for Providing Quality Service 1993
Certificate for Delivering Quality Service 2003
Certificate for training in Counseling 2000
Certificate in Business - Accounts
Certificate for Certified Nursing Assistant
Timeline
Settlements Administrator
Promisant Technologies Ltd
10.2004 - 12.2005
Administrator
Bank Of Butterfield
09.1988 - 10.2004
No Degree - Counseling Psychology
Palm Beach Atlantic University - West Palm Beach
High School Diploma -
Whitney Institute High School