Donna Mathes

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Reviewed and verified customer information and insurance provider information.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.

Interviewing patients to obtain an accurate record of their prescriptions and over the counter meds

Quick and accurate entry of information into computer systems

Calling pharmacies,doctors and patient relations to obtain accurate information

Assisting the pharmacist in any way necessary

• Counted, measured, and compounded medications following standard procedures.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Entered and processed patients' prescriptions into internal system.
• Resolved third-party billing, computer system and customer service issues.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Assisted in preparation, distribution and storage of pharmaceuticals.