Donna Matthews
Denton
Summary
Dynamic healthcare professional with extensive experience at Eagle Ridge Alzheimer’s Special Care, excelling in patient advocacy and event planning. Proven track record in enhancing resident engagement and streamlining caregiver coordination. Adept at effective communication and documentation management, fostering a collaborative environment that prioritizes exceptional resident experiences.
Overview
21
21
years of professional experience
Work History
Director of Resident Experience
Eagle Ridge Alzheimer’s Special Care
10.2024 - Current
- Advanced to a new role
- Oversaw the daily activities of residents in memory care
- Managed daily assignments
- Scheduled entertainment
- Collaborated with caregivers
- Assisted with marketing
- Prepared the monthly calendar
- Organized monthly family night events
- Support groups and engaged with family members
Resident Care Coordinator
Eagle Ridge Alzheimer’s Special Care
Denton
09.2023 - 10.2024
- Managed caregivers and medication techs
- Conducted the hiring of caregivers
- Handled daily and monthly caregivers schedules
- Maintained communication between the Health Service Director and families.
- Coordinated care with hospice organizations
- Worked in partnership with the marketing team
- Updated resident documentation
- Carried out various clerical functions
- Assumed the role of manager on duty during weekends and holidays.
Patient Advocate/Patient Experience
Baylor Scott & White USPI
01.2011 - 12.2023
- Created job description for new position at facility
- Greeted patients, families, physicians
- Communicated patients’ status to family through the surgical phase
- Made daily rounds on inpatients following up on patient care
- Handled patient complaints
Emergency Department Registration/Unit Clerk/Telemetry Tech
Baylor Scott & White USPI
01.2007 - 12.2011
- Registered patients
- Collected insurance information
- Communicated with nursing staff
- Recorded telemetry readings
- Multi-tasking
Support Service Coordinator
Presbyterian Hospital of Denton
01.2004 - 12.2007
- Coordinated daily maintenance work orders
- Scheduled preventive maintenance, outside contractors, and meetings
- Responsible for rental property tours, key inventory, and signage
Education
On-Line Certification - Hospital Patient Advocacy
The Coding Store
03.2025
Certificate -
Katherine Gibbs Secretary School
Norwalk, CT01.1989
High School Diploma -
Sandwich High School
Sandwich, MA01.1988
Skills
- Patient advocacy
- Customer service
- Team collaboration
- Event planning
- Family engagement
- Time management
- Documentation management
- Healthcare communication
- Effective communication
- Multitasking
References
- Tina Huddleston, CNO/CEO, 214-616-5594, huddland@gmail.com
- Beth Carver, HR Management, 903-227-8525, beth.anne.carver@icloud.com
- Natalie Delvac, RN, Charge Nurse, 404-372-0019, ndelvac@gmail.com
Accomplishments Committees
- Employee of the Year at USPI in 2010
- Safety Committee for Disaster Preparedness
- Chair of Shared Governance for 3 years
- Served on Employee and Patient Satisfaction Committee
- Served on Transition Oversight Task Team at Presbyterian Hospital in Denton
Timeline
Director of Resident Experience
Eagle Ridge Alzheimer’s Special Care
10.2024 - Current
Resident Care Coordinator
Eagle Ridge Alzheimer’s Special Care
09.2023 - 10.2024
Patient Advocate/Patient Experience
Baylor Scott & White USPI
01.2011 - 12.2023
Emergency Department Registration/Unit Clerk/Telemetry Tech
Baylor Scott & White USPI
01.2007 - 12.2011
Support Service Coordinator
Presbyterian Hospital of Denton
01.2004 - 12.2007
On-Line Certification - Hospital Patient Advocacy
The Coding Store
Certificate -
Katherine Gibbs Secretary School
High School Diploma -
Sandwich High School
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