Donna McCloud-Carson
Cary,NC
Summary
Excellent work ethics! Great at multi tasking and staying within given time frames. Achieves expected goals. Passion for making the patient feel like they were heard , valued and their issue(s) were resolved.
Overview
23
23
years of professional experience
Work History
Patient Service Representative II
Quest Diagnostics
Raleigh, NC
04.2004 - 09.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials.
- Verified patient insurance eligibility and entered patient information into system.
- Explained deductibles, co pays, max out of pocket as it pertained to how the claim was or was not paid .
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Maintained daily, monthly and yearly metrics.
- Procured samples in a timely manner.
- Performed venipunctures on various age groups.
- Working knowledge of Medicare ABN's,. HIPPA and OSHA.
- Responsible for ordering supplies.
- Responsible for training new hires, and some employees that needed retraining.
- Kept up with SOP's.
Senior Technician
Raleigh Hematology And Oncology
06.1998 - 12.1999
- Completed preventive maintenance on set schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed new systems and parts with efficient approach.
- Diagnosed problems with Coulter machines by applying technical knowledge and troubleshooting skills.
- Managed six people under me.
- Performed point of care testing.
- Trained new hires,
- Performed line draws, venous, arterial and capillary draws .
- Backed up for operating system.
- Ordered scans and procedures as requested by doctors.
- Triaged patients .
- Placed students with preceptors.
- Practiced sterile technique.
- Followed and enforced safety regulations and OSHA requirements there by reducing risk of worksite injuries.
Education
Associate of Science - Emergency Medical Science
Wake Technical Community College
Raleigh, NCAssociate of Applied Science - Criminal Justice
Wake Technical Community College
Raleigh, NCSkills
Excellent customer service skills
Excellent problem resolution
Knowledgeable with Medicare ABN's , HIPPA and OSHA
Patient Registration
Excellent communication skills/follow up
Troubleshooting computer issues
Investigating concerns with claims
Medical Terminology
Timeline
Patient Service Representative II
Quest Diagnostics
04.2004 - 09.2021
Senior Technician
Raleigh Hematology And Oncology
06.1998 - 12.1999
Associate of Science - Emergency Medical Science
Wake Technical Community College
Associate of Applied Science - Criminal Justice
Wake Technical Community College