Bobbi M Lariviere
Dover
Summary
Confident & self-motivated service representative seeking a position in which my communication, critical thinking & problem-solving skills can be utilized. Thrive in a challenging, fast-paced environment and passionate about helping businesses run more efficiently.
Overview
20
20
years of professional experience
Work History
Patient Service Representative II
Northeast Dermatology Associates
06.2023 - Current
- Provide superior administrative support to physicians, clinical staff and patients
- Responsible for scheduling, directing inquiries, patient referrals, data entry, medical record support/maintenance, maintaining and ordering office supplies
- Consistently utilize exceptional customer service skills to perform daily administrative duties of the practice including greeting /check in /check out, scheduling patients, answering telephones, taking messages, triage and routing clinical calls as appropriate
- Escalating questions/issues to appropriate resources as needed
- Demonstrating accurate collection of demographic data, co-pays
- Patient balances, while maintaining billing information, verifying insurance eligibility ensuring accuracy and financial responsibility
- Scheduling services by Practitioner and location as well as coordinating meetings with outside resources as required
Surgical Scheduler
Core Physicians, LLC
07.2016 - Current
- Company Overview: A multi-specialty 150+ provider hospital owned physicians group maximizing medical technology
- Provide high level administrative oversight of the daily front office functions to both physicians, administrative staff and patients
- Demonstration of superior customer service skills while executing daily functions including patient registration, phone triage, scheduling surgical procedures and patient check-in/out
- Liaison between physician, hospital and patient ensuring accurate and timely coordination of pre-operative testing, pre-operative clearance, surgical assists and all post-operative needs
- Act as a patient advocate by successfully verifying insurance, obtaining prior authorizations and collecting pre-payments as a means of ensuring a smooth surgical experience for patient
- Act as an educator for pre-procedure instructions and directions, inclusive of all necessary information and guidance for upcoming surgery
- Continuous drive to establish patient comfort and confidentiality while maintaining a therapeutic and welcoming environment for the patient and their family
- A multi-specialty 150+ provider hospital owned physicians group maximizing medical technology
Medical Office Coordinator
Core Physicians, LLC
10.2004 - 07.2016
- Company Overview: A multi-specialty 150+ provider hospital owned physicians group maximizing medical technology
- Provide administrative support to physicians, clinical staff and patients
- Exercise best practices like valuing customers' time, having a pleasant attitude, providing knowledgeable resources while executing daily functions including patient registration, phone triage, patient check-in/out and insurance validations
- Liaison between insurance company and patient ensuring accurate collection of insurance eligibility and criteria for patient financial responsibility
- Generate financial growth within organization by means of meeting KPI's including low denial rates, collection of patient co-payments, collection of patient previous outstanding balances and balancing daily transactions
- Demonstrate quality, consistent and complaint master data maintenance (patient demographic data, medical correspondence information, insurance information) that is fundamental to business processes that touch and influence the customer experience
- A multi-specialty 150+ provider hospital owned physicians group maximizing medical technology
Education
High School -
Portsmouth High School
Portsmouth, NHSkills
- Leadership Skills
- Critical Thinking
- Adaptability
- Team-Player
- Effective Communication
- Self-Driven
- Excellent Software Learner
- Time-Management
- Problem Solving
- Customer service
- Insurance verification
Timeline
Patient Service Representative II
Northeast Dermatology Associates
06.2023 - Current
Surgical Scheduler
Core Physicians, LLC
07.2016 - Current
Medical Office Coordinator
Core Physicians, LLC
10.2004 - 07.2016
High School -
Portsmouth High School
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