Keivy Quevedo
Denver,CO
Summary
Adaptable professional with experience in patient services. Strong communication and conflict resolution skills. Successfully manage patient inquiries and enhancing overall satisfaction.
Offering excellent communication, understanding of CU Medicine medical office procedures and proficiency in managing patient records and scheduling appointments. Ready to use and develop skills needed in insurance role.
Overview
3
3
years of professional experience
Work History
Patient Service Representative II
CU Medicine - Helen & Arthur E. Johnson Depression Center
Aurora, CO
02.2025 - Current
- Provides great customer service to patients, addressing inquiries and resolving issues efficiently.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Stayed calm under pressure and successfully deal with difficult situations.
- Assisted in scheduling appointments, ensuring accurate coordination between patients and healthcare providers.
- Intake coordinator coverage.
Lead Patient Service Representative
You Can Home Medical
Centennial, CO
03.2023 - 01.2025
- Supervised daily operations of patient service team to ensure high-quality and efficient workflow.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Implemented workflow improvements, enhancing patient satisfaction.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process.
- Developed strong relationships with patients by actively listening to their needs and coordinating services accordingly.
- Facilitated communication between patients and various departments and staff.
- Taught patients and families how to use at-home medical equipment.
- Creating a positive work environment through changes within the company.
- Answered incoming calls, scheduled appointments.
Education
Associate of Science - Kinesiology
Arapahoe Community College
Littleton, CO04-2026
High School Diploma -
Legend High School
Parker, CO04-2020
Skills
- Customer service
- HIPAA compliance
- Electronic Health Records (EPIC)
- Problem-solving
- Team leadership (1 years)
- Computer Proficiency (4 years)
- Phone and email etiquette (2 years)
- Learning agility
- Medical terminology
- Adaptabilty
Timeline
Patient Service Representative II
CU Medicine - Helen & Arthur E. Johnson Depression Center
02.2025 - Current
Lead Patient Service Representative
You Can Home Medical
03.2023 - 01.2025
Associate of Science - Kinesiology
Arapahoe Community College
High School Diploma -
Legend High School