Raven Manigault
Georgetown,SC
Summary
Well-rounded Civilian staff asst possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
Georgetown Memorial Hospital
Georgetown, SC
08.2022 - Current
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Registered patients by verifying records to update computer system and patient charts.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Verified demographics and insurance information to register patients in computer system.
- Documented and managed patient information in computer system.
- Sorted and distributed incoming mail daily.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Greeted patients upon arrival and directed them to the appropriate area.
- Referred patients to appropriate professionals and services.
- Processed insurance verifications and authorizations to ensure coverage of services.
Civilian Staff Asst.
Georgetown county detention center
Georgetown , SC
11.2021 - 08.2022
- Keep front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Opened, sorted and distributed incoming mail and processed outgoing mail.
- Monitor and watch the cameras of the jail and maintain the safety of everyone coming in and out.
- Work the towers with certified officers and make sure everything through out the day is document.
- handle paperwork and answer the phones through out booking.
- Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
- Answered incoming calls while recording accurate messages.
- Handled data entry tasks with high levels of speed and accuracy.
- Performed administrative tasks such as filing paperwork and responding to emails.
- Assisted in the preparation of reports and presentations, utilizing various software tools.
Claims Processor
Blue Cross & Blue Shield of SC
Garden City, SC
02.2016 - 07.2017
- Verified claim data correctness in preparation for processing.
- Reviewed history records to determine benefit eligibility for services.
- Researched medical claims for validity to resolve discrepancies.
- Maintained comprehensive database for enrollment data, claim submission and payment information.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Coordinated benefits with medical insurance plans and Medicare providers.
- Identified client service improvement opportunities in collaboration with team leads and managers to resolve problems.
- Verified policy holder data, including age, contact number and physical address.
Cashier/Customer Service Associate
Walmart
Garden City, SC
09.2012 - 02.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
High School Diploma -
Georgetown High School
Georgetown, SC06.2009
Skills
- Document Control
- Planning and Organization
- Data Entry
- Accounts Payable and Receivable
- Computer Skills
- Reporting and Documentation
- Verbal and Written Communication
- Microsoft Office
- Great customer service skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Data entry
- Customer service
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Referral coordination
- Organizational skills
- Providing information and resources
- Check-in coordination
- Patient greeting
- Schedule coordination
- Scheduling appointments
Certification
- CCMA G2L4R9Y5 EXP07/22/2026
References
References available upon request.
Timeline
Patient Service Representative II
Georgetown Memorial Hospital
08.2022 - Current
Civilian Staff Asst.
Georgetown county detention center
11.2021 - 08.2022
Claims Processor
Blue Cross & Blue Shield of SC
02.2016 - 07.2017
Cashier/Customer Service Associate
Walmart
09.2012 - 02.2016
High School Diploma -
Georgetown High School