DESMON M. JOHNSON
Winston-Salem,NC
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
9
9
years of professional experience
Work History
Patient Service Representative II
Atrium Health Wake Forest Baptist
02.2023 - Current
- Provided exceptional customer service to over 100-200 patients daily, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Investigated insurance claims denials and appeals.
Shift Supervisor
Premium Touch Landscaping
03.2022 - 02.2023
- Assisted upper management with daily operations to meet standards of service and quality
- Completed opening and closing duties to facilitate business operations
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions
- Reinforced rules to promote superior employee performance.
Fork Lift Operator II
NFI Industries
01.2021 - 02.2022
- Maneuvered forklift over and around loaded pallets, boxes and other materials
- Used handheld scanners for warehouse management system compliance
- Maintained current forklift training and certification as required by company policies
- Transported material to correct locations and documented inventory changes.
Clamp Forklift Operator
Swift Transportation
09.2019 - 02.2021
- Tracked materials moved for stocking purposes and to complete logs for management
- Packaged, labeled and tagged goods before transfer
- Estimated weights, heights and centers of balance to make precise placements.
Sales Manager
QC Distributing Group
09.2019 - 01.2020
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Improved overall customer purchasing experiences to promote steady revenue
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Managed employee payroll, hiring, termination and training to ensure maximum productivity.
Customer Service Representative
Alorica
09.2017 - 08.2019
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Relayed customer feedback to cross-functional teams to improve products and services
- Answered inbound calls, chats and emails to facilitate customer service.
Distributor Sales Manager
Kirby Corporation
05.2014 - 08.2017
- Implemented and evolved high-impact strategies to target new business opportunities and new markets
- Worked closely with field sales team to achieve maximum profitability and deliver top-notch customer experiences
- Managed employee payroll, hiring, termination and training to ensure maximum productivity
- Enhanced sales volume through skilled support to both new and inactive customers
- Supported sales team members to drive growth and development
- Created and delivered in-depth sales presentations to potential customers.
Education
High School Diploma -
James B Dudley High School
Greensboro, NC06.2012
Skills
- Inventory Assessment
- Hiring and Training
- Conflict Resolution
- Shift Scheduling
- Verbal and Written Communication
- Computer Skills
- Team Collaboration and Leadership
- Critical Thinking
- Equipment Operation
- Customer Service
- MS Office
- Active Listening
- Coordinate Referrals
- Organization and Time Management
- Medical Filing
- Patient Admitting
Timeline
Patient Service Representative II
Atrium Health Wake Forest Baptist
02.2023 - Current
Shift Supervisor
Premium Touch Landscaping
03.2022 - 02.2023
Fork Lift Operator II
NFI Industries
01.2021 - 02.2022
Clamp Forklift Operator
Swift Transportation
09.2019 - 02.2021
Sales Manager
QC Distributing Group
09.2019 - 01.2020
Customer Service Representative
Alorica
09.2017 - 08.2019
Distributor Sales Manager
Kirby Corporation
05.2014 - 08.2017
High School Diploma -
James B Dudley High School