PATRICIA BARKER
Lithonia
Summary
Experienced leader with 30+ years of experience in the health care industry. Expertise in office administration, medical coding, customer service, scheduling, and document management within fast-paced environments. Skilled in collaborating with executives, management, patients, and staff to achieve health and business objectives. Instrumental in improving processes, employee on-boarding and training, and records management. Technical proficiency in medical reimbursement, MS Office Suite, NextGen, EPIC, WebMD, eClinical Works, Availity, and government programs (Medicare, Peach State Health Plan, and Medicaid).
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
15
15
years of professional experience
Work History
Patient Service Representative II
OrthoAtlanta
01.2025 - Current
- Facilitated patient scheduling, enhancing appointment management efficiency.
- Provided exceptional customer service, resolving inquiries and improving patient satisfaction.
- Coordinated communication between patients and healthcare providers to streamline information flow.
- Managed insurance verification processes, ensuring accurate billing and coverage details.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Front Office Team Lead
Dekalb Gastroenterology Associates
10.2022 - Current
- Provided leadership, direction, and guidance to team members on daily tasks.
- Developed strategies for improving customer service standards and resolving customer complaints.
- Ensured that all front desk staff adhered to company policies and procedures regarding guest check-in and check-out process.
- Tracked inventory levels of supplies used by the front office team.
- Performed administrative support tasks, completing duties within required timeframes.
- Maintained general office organization and cleanliness.
Registration Associate
Childrens Health Care of Atlanta Scottish Rite
11.2018 - 10.2024
- Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
- Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections.
- Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
- Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
- Confirms insurance coverage and obtains authorizations if applicable.
- Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).
Front Office Manager
ATLANTA EYE SURGERY CENTER
05.2013 - 11.2018
- Supervise administrative operations, scheduling, medical coding, and recordkeeping for a high volume, eye surgery center with 15 employees.
- Assist the Practice Manager by generating all billing reports, tracking accounts receivable reports, and evaluated credit balance reports.
- Review and verify documents to confirm eligibility and claims status for insurance, organize necessary information for surgical billing packages.
- Support surgeons and staff, mentor and train new employees on front office policies, and ensure excellent customer service.
Assistant Supervisor, Medical Production Technician
DISTRIBUTION COOPERATIVE INC. / DEKALB MEDICAL CENTER
10.2010 - 09.2012
- Coached 20 staff members to prepare, pack, and ship boxes of hospital supplies to local health care centers, reviewed orders for accuracy and completion.
- Executed special projects and took on additional duties as assigned by the Manager.
- Qualified to work in a clean room with sterilized equipment and medical supplies, adhered to safety and regulatory compliance regulations.
- Trained and mentored new employees to use the software platform, improve packing time, and provide better customer service.
Education
Ph.D. - Health Science
Purdue University
West Lafayette, INM.S. - Health Care Management
KAPLAN UNIVERSITY
Chicago, IL03.2013
B.S. - Health Care Management
KAPLAN UNIVERSITY
Chicago, IL03.2011
A.S. - Medical Billing and Coding
BAKER COLLEGE OF FLINT
Flint, MI06.2008
Skills
- Strategic Planning & Budgeting
- Customer Service
- ICD-10 Coding
- Insurance Policy
- Scheduling & Reporting
- Medical Coding
- Billing & Collections
- Administrative tasks
- Strong leadership
- Front Office Management
- Departmental support
- Insurance Verification
- Mail Sorting
- Expense Reporting
- Patient Relations
- Office Management
- Scheduling appointments
- Office supplies ordering
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Medical terminology
- Medical insurance
- Eligibility determination
- Patient greeting
- Electronic health records
- Phone etiquette
- Patient follow-up
- Front desk supervision
Accomplishments
- Supervised team of 15 staff members.
Affiliations
The National Society of Leadership and Success
Timeline
Patient Service Representative II
OrthoAtlanta
01.2025 - Current
Front Office Team Lead
Dekalb Gastroenterology Associates
10.2022 - Current
Registration Associate
Childrens Health Care of Atlanta Scottish Rite
11.2018 - 10.2024
Front Office Manager
ATLANTA EYE SURGERY CENTER
05.2013 - 11.2018
Assistant Supervisor, Medical Production Technician
DISTRIBUTION COOPERATIVE INC. / DEKALB MEDICAL CENTER
10.2010 - 09.2012
M.S. - Health Care Management
KAPLAN UNIVERSITY
B.S. - Health Care Management
KAPLAN UNIVERSITY
A.S. - Medical Billing and Coding
BAKER COLLEGE OF FLINT
Ph.D. - Health Science
Purdue University
Awards
Deans List of Honors, President List of Honors
COURSEWORK
- Business Administration
- Health Care Management
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