Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Donna Melucci

21 Topaz Dr. Ronkonkoma,NY

Summary

Detail-oriented Administrative Support Specialist with extensive experience in claims processing and dental assistance. Demonstrated ability to enhance operational efficiency and boost client satisfaction through exceptional service delivery. Proficient in managing office operations, data entry, and patient care in dynamic environments, showcasing versatility and dedication while handling diverse tasks efficiently.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

City Shields Industries Inc.
Ronkonkoma, NY
03.2018 - Current
  • Provided support to adjusters during investigation of complex cases.
  • Performed administrative tasks such as filing, photocopying, faxing, developing spreadsheets and maintained and processed accurate records of all claims activities.
  • Traveled to customer sites to evaluate insurance claim losses, to create accurate cost estimations.
  • Calculated estimated costs for damages and losses using programs, including Xactimate.
  • Gathered information from various third-party vendors to determine claim losses.
  • Coordinated emergency remediation and repair, cleaning companies, and contractors to optimize customer claim handling.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Executed comprehensive payroll tasks
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Dental Assistant

Setauket Family Dentistry
Setauket, NY
02.2011 - Current
  • Provided chairside assistance for the dentist during treatment of patients
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Prepared bills and completed insurance forms using system software.
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Educated patients on treatment procedures and post-procedure home care.

Cosmetologist

Self
Medford/Ronkonkoma, NY
06.1998 - Current
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Developed a loyal client base through excellent customer service.

Real Estate Agent

Hough and Guidice Realty
Miller Place, NY
06.2008 - 07.2014
  • Prepared comparative market analysis to estimate properties' value.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Education

New York Property And Casualty Certificate - New York Property And Casualty Pre-Licensing

Xcel Insurance Training
Online
11-2024

New York Independent Adjuster - Insurance Adjusting

Adjuster Pro
Online
08-2024

Contents Processing Technician Certification - Business

IICRC
New York
03-2023

Skills

  • Claims processing
  • Team Coordination
  • Technology Proficiency (eg, Xactimate)
  • Payroll and Budgeting
  • Strong Customer and Client Relations
  • Contract Agreement Preparation
  • Administrative Support
  • Professional and Mature
  • Expense Reporting
  • Office Management
  • Strong Problem Solver
  • Self-Starter

Affiliations

  • Certified in Content Processing
  • Licensed Insurance Adjuster
  • Licensed Insurance Agent
  • Certified Dental Assistant
  • Owner/Partner, Construction Company
  • Previous experience as Licensed Real estate Agent

Timeline

Administrative Assistant

City Shields Industries Inc.
03.2018 - Current

Dental Assistant

Setauket Family Dentistry
02.2011 - Current

Real Estate Agent

Hough and Guidice Realty
06.2008 - 07.2014

Cosmetologist

Self
06.1998 - Current

New York Property And Casualty Certificate - New York Property And Casualty Pre-Licensing

Xcel Insurance Training

New York Independent Adjuster - Insurance Adjusting

Adjuster Pro

Contents Processing Technician Certification - Business

IICRC

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Donna Melucci