AURIANNA DURST
Mesquite
Summary
Seeking a position that will enable me to utilize my 9 years of combined experience in Office Assistant, Excellent Customer Service, and Managerial skills. I am self-motivated, a self-starter with strong organizational and communication skills. Professional in appearance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Dallas County Elections Dept (Cornerstone Temporary Staffing)
Dallas, TX
12.2025 - 06.2026
- Coordinated election logistics, ensuring compliance with local and state regulations.
- Assisted in the preparation of election materials, improving workflow efficiency.
- Oversaw data entry and maintenance of confidential voter information, ensuring data integrity.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
CLAIMS ASSOCIATE
State Farm Insurance
Richardson, TX
01.2024 - Current
- Provide excellent customer service to claimants
- Answer incoming calls
- Make outbound call to customers
- Set-up repairs for customers
- Follow-up on previously filed claims per call from customer
- Work Tasks
- Communicate with Rental Company
MANAGER
Shake Shack
Dallas, TX
12.2022 - 05.2023
- Oversee team of 10-13 people
- Lead team huddle to go over focus and expectations for the day
- Greet and provide excellent customer service to external and internal customers
- Check emails
- Complete all administrative work
- Create Prep List and Floor Charts for staff
- Ensure staff receive their deployment before shift begins
CROSS TRAINER
Shake Shack
Dallas, TX
10.2019 - 12.2022
- Train new employees on required tasks to perform job
- Participate in ongoing training and development
- Balance high volume of customers with high quality
GUEST SERVICES CLERK
City of Dallas (State Fair of Texas)
Dallas, TX
06.2019 - 07.2019
- Setup, breakdown, and organized all amenities and equipment as needed
- Interacted with guests and provided superior customer service
- Assisted with programs and special activities assigned by the Manager
- Kept abreast of all special functions/ activities that occurred events
OFFICE ASSISTANT (Intern)
Nova Academy Charter School
Dallas, TX
09.2017 - 05.2018
- Provide excellent customer service to parents and visitors at the front desk
- Answered phones, took/ delivered messages for staff
- Assist teachers by making copies of work for students
- File office paperwork
- Perform office automation
- Pick up students from class upon request
Education
El Centro Community College
Dallas, TX01-2020
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Skyline High School
Dallas, TX01-2018
Skills
- Office Assistant
- Microsoft Office (Word/ Excel/ Outlook)
- Excellent Customer Service
- Typing (45 wpm)
- Data Entry
- Claims processing
- Documentation review
- Time management
- Insurance claims review
- Decision-making
- Coverage determination
- Conflict resolution
- Coverage assessments
- Interpersonal communication
Languages
English
Full Professional
Timeline
Administrative Assistant
Dallas County Elections Dept (Cornerstone Temporary Staffing)
12.2025 - 06.2026
CLAIMS ASSOCIATE
State Farm Insurance
01.2024 - Current
MANAGER
Shake Shack
12.2022 - 05.2023
CROSS TRAINER
Shake Shack
10.2019 - 12.2022
GUEST SERVICES CLERK
City of Dallas (State Fair of Texas)
06.2019 - 07.2019
OFFICE ASSISTANT (Intern)
Nova Academy Charter School
09.2017 - 05.2018
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Skyline High School
El Centro Community College
COMMUNICATION
Was selected over peers as trainer because of personality
LEADERSHIP
Promoted to Manager position because of communication and leadership skills