Kimberly Hernandez
El Paso
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Administrative Assistant
Desert off road corp
El Paso
06.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
Transfer Agent
Capital One
El Paso
01.2024 - 06.2024
- Making outbound calls to customers of captital one credit that defaulted in payment to either make payment or find a solution for past due account
- Goal was to reach as many customers as possible within the hour fast paced environment where you are timed per call and transfer to the next out going call.
- Maintained detailed records of transfer requests and updates in the system.
- Handling sensitive customer information such as social security numbers addresses card details and more
- Adhered to compliance regulations while handling sensitive financial information.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Managed high-volume call lists to contact debtors and secure payments.
- Ensured compliance with state and federal laws governing debt collection practices.
Education
Multiple disciplinary degree - Nursing
El Paso Community College
El Paso, TX 08.2018 - 07.2023
High school diploma -
Riverside High School
El Paso, TX 08.2016 - 06.2018
Skills
- Office assistant
- Transfer agent
- Office management
- Calendar coordination
- Data entry
- Invoice processing
- Records maintenance
- Time management
- Problem solving
- Attention to detail
- Confidential document control
- Administrative operations
- Paperwork drafting
- Calendar management
Timeline
Transfer Agent
Capital One
01.2024 - 06.2024
Administrative Assistant
Desert off road corp
06.2023 - Current
Multiple disciplinary degree - Nursing
El Paso Community College
08.2018 - 07.2023
High school diploma -
Riverside High School
08.2016 - 06.2018