Linda Cortez
Cedar Park,TX
Summary
A proven self-motivated and strategic professional that translates business strategies and goals into maximizing profit through dedication of hard work and customer satisfaction. An expert at working through varying levels of leadership to secure success. Excellent Administrative Assistant and Customer Service skills with a proven track record of ownership and responsibility to see work through completion. Dedicated to maintaining a reputation built on providing customer solutions, quality, service, and uncompromising ethics.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Whiting-Turner
Austin, Texas
03.2023 - Current
- Organized travel arrangements and itineraries for staff attending conferences.
- Maintained filing systems and ensured documents were easily accessible.
- Supported the onboarding process by preparing materials for new hires.
- Maintained accurate employee records and documentation
- Processed expense reports for accuracy and compliance with company policies.
- Reviewed receipts and invoices, ensuring proper documentation for reimbursement.
ADMINISTRATIVE ASSISTANT
Memco Staffing Agency
Austin, US
09.2022 - 03.2023
- Coordinated travel arrangements and reconciliation of expense reports.
- Maintained office inventory by assisting with supply orders.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained payroll information by collecting, calculating and entering data into payroll system.
- Maintained files and filing, keeping sensitive information confidential.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
MANAGER
Precision Interior Products
The Woodlands, US
10.2017 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Used accounting software to prepare weekly and monthly financial reports.
ADMINISTRATIVE ASSISTANT
AAA Credit Repair & Service
Willis, US
06.2015 - 07.2022
- Provide managerial support by answering all incoming calls, forwarding calls to appropriate personnel, customer facing by greeting new clients or customer visits, processed new clients before handing them over to credit report agents.
- Followed up on incoming leads, email support, handled voicemails and provided clients with their credit report updates via email or phone calls.
- Maintained monthly financial reports of payments and outstanding invoices for top management, provided customer support in all areas of the credit repair process.
CUSTOMER SERVICE REPRESENTATIVE
Dry Clean Super Center
US, US
09.2014 - 06.2015
- Dry cleaning service and tailoring, Supported customers with check-in and check-out, tagging articles of clothing, retrieving orders, answering incoming calls and handling all types of customer requests.
- Also provided front desk service by taking customer information and providing them with their appropriate order.
- Assisted management by collecting customer data for reporting and billing.
WAITRESS STAFF
Wings N' More
Conroe, US
04.2014 - 02.2015
- Greet guests and made them feel comfortable, learned and memorized menu items to describe them appropriately to guests, take beverage and food orders, deliver beverages and food in timely manner, check-in with guests to ensure everything was going well, cleared table, refilled beverages throughout the meal as needed.
- Delivered guest's bill and thanked them for dining at the restaurant worked with others serves and supported the wait staff team.
CUSTOMER SERVICE
Payless Shoe Store
Humble, US
10.2012 - 10.2013
- Open and close store during working hours, prepared night deposit and ensured the store was presentable always, organized shoe stock and unpacked deliveries, confirmed shoe orders were added and orders sent every week.
- Reviewed incoming orders to ensure accuracy, maintained sales targets and store goals.
- Supported customer during complete sales process.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Grand Canyon University
Phoenix, AZ10-2024
ASSOCIATE OF ARTS - LIBERAL ARTS
LONESTAR MONTGOMERY COLLEGE
TX01.2019
Skills
- Weekly/Monthly Reporting
- Managing Cash Register
- Staff Management
- Windows Operating Systems -(Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel)
- Order Fulfillment Systems
- COMPUTER SOFTWARE
- Problem Solving
- Payroll administration
- Onboarding support
- Expense report processing
- Customer Service
- Office Assistant
Timeline
Administrative Assistant
Whiting-Turner
03.2023 - Current
ADMINISTRATIVE ASSISTANT
Memco Staffing Agency
09.2022 - 03.2023
MANAGER
Precision Interior Products
10.2017 - 09.2022
ADMINISTRATIVE ASSISTANT
AAA Credit Repair & Service
06.2015 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
Dry Clean Super Center
09.2014 - 06.2015
WAITRESS STAFF
Wings N' More
04.2014 - 02.2015
CUSTOMER SERVICE
Payless Shoe Store
10.2012 - 10.2013
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Grand Canyon University
ASSOCIATE OF ARTS - LIBERAL ARTS
LONESTAR MONTGOMERY COLLEGE