Jessica McGinty
Oil City,PA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Brooker Kidney Care
Cranberry, Pennsylvania
03.2025 - 06.2025
- Schedules patients for appointments
- Takes copayments
- Basic office duties
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assembly Worker
Liberty Electronics Inc.
Franklin, PA
05.2023 - 03.2025
- Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
Call Center Supervisor
Bluestem Brands Inc
Franklin, PA
09.2008 - 10.2022
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Supervised 10-15 sale agents in providing excellent customer service to callers requiring assistance for clothing and customer service issues.
Waitress/Hostess
Bonanza Steakhouse
Franklin, PA
06.2004 - 06.2007
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High school diploma -
Rocky Grove Jshs
Franklin, PA 08.2002 - 6 2007
Skills
- Employee Evaluation
- Management
- Team Management
- Host/Hostess
- Supervising Experience
- Telemarketing
- Office assistant
Timeline
Administrative Assistant
Brooker Kidney Care
03.2025 - 06.2025
Assembly Worker
Liberty Electronics Inc.
05.2023 - 03.2025
Call Center Supervisor
Bluestem Brands Inc
09.2008 - 10.2022
Waitress/Hostess
Bonanza Steakhouse
06.2004 - 06.2007
High school diploma -
Rocky Grove Jshs
08.2002 - 6 2007