Summary
Overview
Work History
Education
Skills
Timeline
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Donna Minard

Lakehills,TX

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

19
19
years of professional experience

Work History

Branch Operations Supervisor

Texas Hill Country Bank
01.2024 - Current
  • Open new personal and commercial banking accounts
  • Supervise daily operations
  • Oversee Teller Operations
  • Train new and existing personnel
  • Examine Currency Transaction Reports (CTR) for discrepancies and notify proper personnel if needed
  • Manage branch cashflow
  • Create relationships with clients and the community

Relationship Banker II

Texas Hill Country Bank
10.2022 - 01.2024
  • Processed customer payments and account setup charges
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes
  • Assisted customers with completing required forms for opening and closing bank accounts
  • Presented new and additional products and services to existing customers
  • Maintained customer records and updated account information
  • Verified customer identity and reviewed documentation for accuracy
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service

Branch Manager

Air Federal Credit Union
09.2004 - 01.2019
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
  • Generated financial and operational reports to assist management with business strategy.
  • Submitted loan applications to underwriter for verification and recommendation
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
  • Utilized financial software to prepare consolidated financial statements
  • Analyzed business processes to identify cost savings and operational efficiencies
  • Met deadlines by proactively managing individual and team tasks and streamlining processes

Education

High School Diploma -

Wall High School
Wall, TX
05.1988

Skills

  • Customer relationship development
  • Enrolled Agent
  • Financial Reporting
  • Loans
  • Prioritizing and Planning
  • Operations Management
  • Coaching and Mentoring
  • Financial Advising
  • Account Review
  • Team Player

Timeline

Branch Operations Supervisor

Texas Hill Country Bank
01.2024 - Current

Relationship Banker II

Texas Hill Country Bank
10.2022 - 01.2024

Branch Manager

Air Federal Credit Union
09.2004 - 01.2019

High School Diploma -

Wall High School
Donna Minard