Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Donna Mitchell

Customer Service Representative
Panama City Beach,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

16
16
years of professional experience

Work History

Care Concierge

CVS Pharmacy
Panama City Beach, FL
08.2021 - 06.2022
  • The Care Concierge basically brings the HealthHub experience to the customer, by obtaining a thorough knowledge of products sold to assist customers in locating and purchasing items.
  • Welcomed customers to the HealthHub with a warm and friendly smile, let them know that i will be available if and when they needed assistance.
  • Assisted over 30 customers per day with signing up for Covid tests, Covid Vaccines and Extended Immunizations.
  • Partnered with Minute Clinic in assisting patients to sign into Kiosk and answered questions regarding Minute Clinic services and daily operations.
  • Checked customers out using register or (MPOS) Mobile Point of Sale system.
  • Assisted Pharmacy with pickup.
  • Logged into email morning and afternoon to performed daily activities then proceed accordingly.
  • Logged into (CET) Customer Engagement Tool daily to manage and assisted customers.
  • Is familiarized with Microsoft Word, Excel and Windows.

Deli Sales Associate

Winn Dixie Supermarket
Panama City Beach, FL
10.2018 - 07.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned, sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Supervised over 8 associates at a time to make sure that the quality of food and services are up to great standard, and also upkeep of a clean and work friendly environment.


Customer Service Representative

Target
Panama City Beach, FL
07.2018 - 10.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Verified prices and calculated totals using scanners and (POS) point of sale systems.
  • Gained recognition for providing efficient service and a high degree of accuracy.

Breakfast Attendant

By The Sea's Resort
Panama City Beach, FL
07.2016 - 07.2018
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.

Sales Representative

Fontana Pharmacy
Kingston, Jamaica
10.2004 - 03.2015
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Checked customers out in the Pharmacy and at front cashier.
  • Merchandised and organized items on the shelf and also on the floor, in order for them to look attractive.
  • Assisted customers via the telephone in placing orders, or answer questions in regards to products or services.

Education

Certificate - C.N.A

Goodwill Employment Training Center
Panama City, FL
07.2018

Certificate - Customer Service Management

Dynamic Dimentions
Kingston, Jamaica
01.2000

High School Diploma -

Oberlin High, Jamaica
St Andrew
06.1989

Skills

  • Fast learner
  • Highly dependable
  • Excellent attention to details
  • Punctual
  • Hard working
  • People person
  • Courteous
  • Empathetic
  • Observant
  • Dependable

Timeline

Care Concierge

CVS Pharmacy
08.2021 - 06.2022

Deli Sales Associate

Winn Dixie Supermarket
10.2018 - 07.2021

Customer Service Representative

Target
07.2018 - 10.2018

Breakfast Attendant

By The Sea's Resort
07.2016 - 07.2018

Sales Representative

Fontana Pharmacy
10.2004 - 03.2015

Certificate - C.N.A

Goodwill Employment Training Center

Certificate - Customer Service Management

Dynamic Dimentions

High School Diploma -

Oberlin High, Jamaica

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