DONNA M. JUSTICE
Richmond Hill,GA
Summary
Results-driven Operations and Project Management Executive with 10+ years of experience leading large-scale supply chain, distribution, and logistics operations. Proven expertise in project lifecycle management, stakeholder engagement, process optimization, and operational transformation. Strong track record of driving efficiency, cost reduction, and performance improvements through data-driven decision-making, risk mitigation, and cross-functional leadership. Experienced in automation launches, distribution center startups, and continuous improvement initiatives.
Overview
10
10
years of professional experience
Work History
Warehouse Manager
Medline Industries, LP
Richmond Hill, GA
10.2023 - Current
- Assumed interim Director of Operations responsibilities, overseeing site performance, staffing strategy, and operational execution.
- Led end-to-end project lifecycle initiatives that reduced operational errors by 37.66% through implementation of real-time quality audits.
- Managed acquisition integration project including scope planning, stakeholder alignment, equipment procurement, and workforce training.
- Increased total units shipped by 117.8% while reducing outbound loading errors by 71%.
- Improved inbound processing capacity by 84.7% and enhanced inventory fulfillment by 78.8% through process re-engineering.
- Reduced gross operational expenses by 26.1% through cost management and resource optimization.
CAP Operations Manager
Amazon
Savannah, GA
06.2023 - 10.2023
- Led operational readiness and launch of automated sortation facility as Testing Team Lead.
- Partnered with engineering stakeholders to validate system functionality and operational performance.
- Implemented safety and risk mitigation strategies recognized with “Safe by Choice” award.
- Improved operational performance, reducing defects by 18% and customer delivery misses by 37%.
Senior Operations Manager / ICQA Operations Manager
Amazon
Appling, GA
05.2021 - 06.2023
- Led North American launch of automated distribution site with focus on quality assurance and operational governance.
- Developed quality program achieving #1 performance ranking in North America within six weeks.
- Analyzed equipment fault data to optimize maintenance strategy, reducing machine downtime by 36%.
Senior Program Manager (Regional)
Amazon
Jefferson, GA
11.2020 - 05.2021
- Managed large-scale network deployment projects, launching 18 third-party delivery sites.
- Directed project planning, execution, and risk management to preserve over one million customer deliveries.
- Established Network Operations Command Center including governance processes, infrastructure, and staffing model.
Operations Manager
Amazon
Jefferson, GA
10.2019 - 11.2020
- Managed site operations during major system retrofit while maintaining full operational continuity.
- Led workforce planning and peak-season operational strategy.
- Implemented data-driven performance coaching reducing inventory defects by 25%.
Project Manager / Assistant Warehouse Manager
Electrolux
Port Wentworth, GA
01.2019 - 06.2019
- Directed end-to-end distribution center startup including construction oversight, contractor coordination, and operational workflow design.
- Managed project scope, timeline, and stakeholder communication with Georgia Ports Authority.
- Built and trained full warehouse team exceeding performance targets within two months.
Distribution Operations Manager
Target
Savannah, GA
05.2016 - 12.2019
- Reduced recordable safety incidents by 27% through proactive safety and compliance programs.
- Led facility-wide process redesign improving sortation rate by 14% and increasing throughput.
- Streamlined operations improving processing time by 32% through continuous improvement initiatives.
Education
Bachelor of Arts - Management and Marketing
University of North Georgia
Skills
- Project Lifecycle Management (Scope, Schedule, Cost, Execution)
- Operations Management & Process Optimization
- Stakeholder Management & Executive Communication
- Risk Assessment & Risk Mitigation Planning
- Budget Management & Cost Reduction Strategy
- Continuous Improvement & Operational Excellence
- Cross-Functional Team Leadership
- Supply Chain & Logistics Operations
- Change Management & Organizational Transformation
- Performance Metrics & KPI Management
- Quality Assurance & Compliance
- Agile, Waterfall & Continuous Improvement Methodologies
- Systems & Platforms: SAP, Oracle, NetSuite, Workday, UKG, Descartes, Catalyst, YMS, OTM, Warehouse Management Systems
- Analytics & Reporting: Tableau, Microsoft Excel, PowerPoint, Word
Timeline
Warehouse Manager
Medline Industries, LP
10.2023 - Current
CAP Operations Manager
Amazon
06.2023 - 10.2023
Senior Operations Manager / ICQA Operations Manager
Amazon
05.2021 - 06.2023
Senior Program Manager (Regional)
Amazon
11.2020 - 05.2021
Operations Manager
Amazon
10.2019 - 11.2020
Project Manager / Assistant Warehouse Manager
Electrolux
01.2019 - 06.2019
Distribution Operations Manager
Target
05.2016 - 12.2019
Bachelor of Arts - Management and Marketing
University of North Georgia