DONNA M. LLOYD
New Orleans,LA
Summary
Personable and attentive, ensuring each guest receives exceptional service. Familiar with hospitality standards and adept at effective communication and problem-solving. Dedicated to creating pleasant and memorable experiences for guests.
Diligent [Desired Position] with background in hospitality volunteering. Assisted in organizing events and providing exceptional guest service, contributing to positive guest experiences. Demonstrated strong communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
New Orleans, LA
05.2025 - Current
- Conducted regular patrols and inspections to identify potential hazards or security breaches.
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and incidents, following established protocols for escalation.
- Provided excellent customer service by assisting visitors and addressing inquiries effectively.
- Documented daily activities and incidents in comprehensive reports for management review.
Slot Attendant
Treasure Chest Casino
Kenner, LA
09.2020 - 05.2021
- Monitored and maintained slot machine functionality to ensure optimal guest experience.
- Assisted patrons with machine operations and troubleshooting issues effectively.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Conducted regular inspections of gaming equipment for compliance with safety regulations.
- Educated guests on slot machine features and promotions to enhance engagement.
- Adapted quickly to changes in procedures and gaming technology, improving operational efficiency.
Cashier/Slot person
Fairground OTB
10.2017 - 04.2018
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
- Supported continuous improvement efforts within the hospitality operation by participating in cross-functional team projects and sharing best practices with colleagues.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.
Slot Attendant
Angels of the Wind Casino
01.2015 - 07.2017
- Collaborated with team members to maintain cleanliness and organization of gaming areas.
- Documented maintenance requests for malfunctioning machines, ensuring timely repairs.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on a personal level to build loyalty.
Front Desk Agent/Night Audit
Fairfield Inn
09.2010 - 09.2014
- Greeted and assisted guests, ensuring a welcoming atmosphere.
- Managed check-in and check-out processes efficiently.
- Resolved guest inquiries and complaints with professionalism.
- Maintained accurate room inventory and reservation records.
Front Desk Agent/Night Audit
Tulalip Casino Resort, Tulalip,WA
Tulalip, WA
06.2008 - 08.2010
- Collaborated with housekeeping to ensure timely room readiness.
- Provided information on local attractions and hotel amenities.
- Handled cash transactions and balanced daily cash drawer accurately.
- Assisted in training new front desk staff on operational procedures.
Education
High School Diploma -
Ceassio Community Center
New Orleans, LA01-2000
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Southern University at New Orleans
New Orleans, LA01-1985
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Academy of the Holy Angels
New Orleans, LA01-1982
Skills
- Dedicated professional, people orientated, problem solver
- Equally effective working independently and/or collaboratively with others
- Efficient in cash accountability, Balance cash receivable daily, trust worthy and a team player
- Attentive, detail oriented, persistent in completing a task
- Extensive Customer Service experience and 24 years working with the public
- Enthusiastic, energetic and enjoys the challenge of assisting in time of crisis
- Genuinely a people person with a customer centered focus
Timeline
Unarmed Security Officer
Allied Universal Security Services
05.2025 - Current
Slot Attendant
Treasure Chest Casino
09.2020 - 05.2021
Cashier/Slot person
Fairground OTB
10.2017 - 04.2018
Slot Attendant
Angels of the Wind Casino
01.2015 - 07.2017
Front Desk Agent/Night Audit
Fairfield Inn
09.2010 - 09.2014
Front Desk Agent/Night Audit
Tulalip Casino Resort, Tulalip,WA
06.2008 - 08.2010
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Southern University at New Orleans
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Academy of the Holy Angels
High School Diploma -
Ceassio Community Center
Employee of the Quarter
Won emplyee of the Quarter at Angel of the Wind Casino 2017
COMMUNITY INVOLVMENT
- Ceassio Community Center, Mistress of Ceremony, New Orleans, LA, 2000, 2000
- Ernest N. Morial Elementary, Teachers Assistant, New Orleans, LA, 1995, 2002
- Johnson Lockett Elementary, Teachers Assistant, New Orleans, LA, 1994, 1995
Employee of the Quarter
Won emplyee of the Quarter at Angel of the Wind Casino 2017