Donna Moore
Lake Charles,LA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
23
23
years of professional experience
Work History
Owner
Donna's Cakes & Things
Lake Charles, LA
09.2001 - Current
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Prepared buttercream icing for use in cake decoration projects.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned work area after completing each project for sanitation purposes.
- Decorated cakes for special occasions, showers, birthdays and christenings.
Shift Leader
Burger King
Lake Charles, LA
08.2022 - 01.2025
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Monitored and maintained equipment to ensure operational efficiency.
- Delegated tasks to employees and monitored activities and task completion.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Performed workstation prep prior to shift start.
- Processed refunds and exchanges according to company policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Shift Leader
Dollar General Store
Lake Charles, LA
08.2020 - 03.2021
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Greenville High
Greenville, MS05-1995
Skills
- Client engagement optimization
- Growth strategy implementation
- Financial & Sales management
- Customer relations
- Business marketing
- Complaint resolution
- Flexible schedule
- Team collaboration and leadership
References
References available upon request.
Timeline
Shift Leader
Burger King
08.2022 - 01.2025
Shift Leader
Dollar General Store
08.2020 - 03.2021
Owner
Donna's Cakes & Things
09.2001 - Current
High School Diploma -
Greenville High
Similar Profiles
Gwen CurtisGwen Curtis
Server at Little Donna'sServer at Little Donna's
Lakeitha BrownLakeitha Brown
Server at Diamond Jim's & Mrs. Donna's SteakhouseServer at Diamond Jim's & Mrs. Donna's Steakhouse
Megan PawlowskiMegan Pawlowski
Interior Design Intern and Sales Support at Donna's Home FurnishingsInterior Design Intern and Sales Support at Donna's Home Furnishings