Donna Nordell
Blackhawk,South Dakota
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatch Shift Supervisor
Pennington County ESCC/911
1999.07 - Current
- Provided high level of service to Citizens of Pennington County by answering emergency calls, dispatching emergency services, and monitoring responders.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Evaluated current operational processes to help develop, implement and improve practices.
-
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
Bachelor of Science - Applied Management
National American University - Rapid City
Rapid City, SD05.2001
Skills
- Targeted Improvement Action Plans
- Call Center Software
- Team Guidance and Direction
- Management Advisement
- Effective Communication
- Operational Procedures
- Handle Communications
- Motivational Leadership
- Personnel Monitoring
- Dispatch Procedures
- Employee Performance Reviews
Certification
APCO Registered Public Leader
APCO Communications Training Officer
Timeline
Dispatch Shift Supervisor
Pennington County ESCC/911
1999.07 - Current
Bachelor of Science - Applied Management
National American University - Rapid City
APCO Registered Public Leader
APCO Communications Training Officer
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