Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Nordell

Blackhawk,South Dakota

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Dispatch Shift Supervisor

Pennington County ESCC/911
07.1999 - Current
  • Provided high level of service to Citizens of Pennington County by answering emergency calls, dispatching emergency services, and monitoring responders.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Reported to management operational activities and maintained current records.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Evaluated current operational processes to help develop, implement and improve practices.

  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Education

Bachelor of Science - Applied Management

National American University - Rapid City
Rapid City, SD
05.2001

Skills

  • Targeted Improvement Action Plans
  • Call Center Software
  • Team Guidance and Direction
  • Management Advisement
  • Effective Communication
  • Operational Procedures
  • Handle Communications
  • Motivational Leadership
  • Personnel Monitoring
  • Dispatch Procedures
  • Employee Performance Reviews

Certification

APCO Registered Public Leader

APCO Communications Training Officer


Timeline

Dispatch Shift Supervisor

Pennington County ESCC/911
07.1999 - Current

Bachelor of Science - Applied Management

National American University - Rapid City

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Donna Nordell