Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Hanenkrat

Colorado Springs,CO

Summary

Strategic candidate eager to leverage knowledge at managing multiple priorities with a positive attitude. Results-oriented and productive individual committed to quality service and customer retention. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems. Advanced problem-solving and multitasking skills, commitment to promptly resolving issues with good understanding about transportation management systems and software. Highly collaborative individual works well under pressure, Detail-oriented, hardworking and passionate. Adept at delivering exceptional customer service. Strategic and committed to keeping safety as highest priority. Ready to help this team achieve company goals

Overview

20
20
years of professional experience

Work History

Lead Dispatch

Groome Transportation
01.2022 - Current
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Ordered supplies and allocated resources to personnel based on need.
  • Assessed regulatory and operational risks for escalation to management.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Servicing Specialist

LandHome Financial Services
08.2020 - Current
  • Provide data analysis and customer service for mortgages accounts as well as support audits, client services, and full gamut loan servicing.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Account Manager & HR Clerk

Flores Financial
08.2019 - 03.2020
  • Provide account management support for monthly and annual accounting, audits, filings and payroll in addition to vendor liaison and payment
  • Coordinate client meetings, onboarding process and provide the full array of human resources services.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Liaised between account holders and various departments.

Lead Customer Service Representative

Ace Uniforms & Accessories
04.2012 - 06.2019
  • Manage a team of 4 Customer Service representatives, Manager all web-based sales, develop web promotions, Provide all web customer service and support outside sales team
  • Manage shipping and receiving as well as AR functions and payroll assistance.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Planned schedules and workflows based on expected customer demands.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.

03.2010 - 03.2012

Project Director

YMCA CRS
01.2009 - 02.2010
  • Responsible coordinate parent, client, Military & Program resources, staff, service establishment
  • Manage caseload 200+ families
  • Recruit, hire, train, manage staff; QA audits, monthly reporting, process payroll & misc administrative duties
  • Oversaw business operations and produced updated status reports outlining each project to meet milestones.
  • Developed and oversaw project operations and managed multi-functional issues through resolution.
  • Monitored project and program quality to meet audit expectations.
  • Directed project design functions, developed proposals and conversed with customers and funders.
  • Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment, and creative marketing and advertising.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Teacher

SDC, Chula Vista Elementary School District
05.2006 - 06.2008
  • Responsible for classroom management, plan & teach modified or adapted core curriculum, progress monitoring, documentation & instruction
  • Case management, collaboration & liaison as needed
  • Manage staff, write & implement IEP

Teacher

RSP/SDC, Diego City Schools
09.2002 - 07.2005
  • Act as a student advocate while driving classroom management, plan & teach modified/adapted core curriculum
  • Case management 25+ students
  • Lead interdisciplinary collaborative teams
  • Conduct training, instruction, evaluation & placement.

Programming Director

After-School, City Tree Elementary School
08.2001 - 08.2002
  • Responsible for program formulation, coordination, planning, implementation, and supervision
  • Responsible for the recruitment, hire, train, management of staff
  • Act as family/community liaison
  • Staff evaluations, weekly summary reports & monthly newsletters.
  • Improved success of program by making proactive adjustments to operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
  • Developed and recommended policies and procedures for evaluating programs.
  • Developed educational and interactive program from ground up, laying out framework and defining roles.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Identified risks and developed mitigation plans.
  • Improved program offerings based on changing trends, audience feedback and directives from station owners.

Education

Masters -

National University
2006

Multiple Subject, Mild/Moderate Teaching Credentials - undefined

National University
2006

Bachelors Child - Development and Child Psychology

Point Loma University
1998

Skills

  • Microsoft Suite Accounting Software database management Hudson Homebase Proliant Excel 10 Key Calculator SAGE Google Suite Payroll
  • Vehicle Dispatch
  • Dispatch Planning
  • Standard Operating Procedures Proficient
  • Dispatch Coordination
  • Customer Care
  • Information Updates
  • Supply Stocking
  • Compliance Requirements
  • Customer Experience
  • Team Meetings
  • Effective Scheduling
  • Microsoft Office
  • Workflow Processes
  • Office Cleaning
  • Office Supplies and Inventory
  • Operational Procedures
  • Clerical Support
  • Customer Interaction
  • DOT Rules
  • Accurate Documentation
  • Workplace Safety
  • Regulations Compliance
  • Coordinate Services
  • Computer Literacy
  • Management Advisement
  • Microsoft Excel
  • Call Center Software
  • Calendar and Scheduling Software
  • Handle Communications
  • Route Planning and Adjustment
  • Effective Communication
  • Driver Relations
  • Operational Efficiency
  • Problem Assessment
  • Team Work Scheduling
  • Maintain Records
  • Resource Coordination
  • Team Guidance and Direction
  • Office Procedures
  • Performance Metric
  • Interpersonal Communication Skills

Timeline

Lead Dispatch

Groome Transportation
01.2022 - Current

Servicing Specialist

LandHome Financial Services
08.2020 - Current

Account Manager & HR Clerk

Flores Financial
08.2019 - 03.2020

Lead Customer Service Representative

Ace Uniforms & Accessories
04.2012 - 06.2019

03.2010 - 03.2012

Project Director

YMCA CRS
01.2009 - 02.2010

Teacher

SDC, Chula Vista Elementary School District
05.2006 - 06.2008

Teacher

RSP/SDC, Diego City Schools
09.2002 - 07.2005

Programming Director

After-School, City Tree Elementary School
08.2001 - 08.2002

Masters -

National University

Multiple Subject, Mild/Moderate Teaching Credentials - undefined

National University

Bachelors Child - Development and Child Psychology

Point Loma University

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