Donna Nunn
Elgin,IL
Summary
An enthusiastic, dedicated professional with several 17 years in customer service & tech support, in the Tech Support field And upselling. Major expertise in building relations with external and internal customers. Additional skills in training, researching and team building. A determined, serious individual who has a proven track record of leading and developing people, and being recognized by management and customers for being dependable and knowledgeable. Computer literate.
Overview
17
17
years of professional experience
Work History
Online Technical Support Representative
Verizon Wireless
Rolling Meadows, IL
07.2007 - 10.2024
Provided technical assistance to customers through phone, email and chat support.
● Troubleshot customer inquiries related to software and hardware issues.
● Resolved escalated customer service issues in a timely manner.
● Monitored customer feedback to ensure high levels of satisfaction.
● Recommended upgrades or additional features that could enhance user
experience.
● Handled customer service issues by providing guidance or escalating for advanced
support.
● Supported customers with online billing, access, and account issues.
● Created and implemented new troubleshooting processes, improving efficiency and
- Worked effectively in team environments to make the workplace more productive.
Education
Received Certificate - Business Administration
Murdock Business School
Chicago, IL08-1996
High School Diploma -
Percy L Julian
Chicago, IL06-1984
Skills
- Technical support
- Software troubleshooting
- Hardware troubleshooting
- Customer service
- Account management
- Conflict resolution
- First call resolution
- Team collaboration
- Time management
Affiliations
- I am a part of the Double Dutch 40 plus club 2020-present
- Part of the Morale team for 2 years 2022-2024
- Volunteer to feed the hungry FMSC
- Sunday School teacher 2006 to present
References
References available upon request.
Timeline
Online Technical Support Representative
Verizon Wireless
07.2007 - 10.2024
Received Certificate - Business Administration
Murdock Business School
High School Diploma -
Percy L Julian
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