Dwight Daniels
Kissimmee,FL
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
12
12
years of professional experience
Work History
Online Technical Support
just answer
Kissimmee, FL
03.2019 - 06.2024
Answer calls to help customers with there electronics.
- Provided technical support to customers over the phone and via email.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
Security System Technician
Daniels security and consulting llc
Baltimore, Maryland
02.2018 - 06.2024
- Set up secure networks that allowed remote access by authorized personnel only.
- Created user accounts for customers who required access control capabilities within their system.
- Prepared detailed reports documenting findings from inspections or troubleshooting activities.
Field IT Technician/Hybrid
Hughesnet
Gaithersburg, Maryland
12.2012 - 12.2020
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Set up user profiles on local machines according to established standards.
- Performed system backups and restores as required.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
Education
IT Network Security
Udemy
Kissimmee, FL11-2024
Some College (No Degree) - Field IT Technician/ Hybrid
Hughesnet Tech Systems
Gaithersburg, MD02-2014
Skills
- Hardware Configuration
- Problem Resolution
- Printer maintenance
- Virtualization Technologies
- System diagnostics
- Advanced troubleshooting
- Customer Support
- VoIP Support
- Network Connectivity
- Operating Systems Expertise
- User Support
- Customer Service
- Hardware diagnostics
- Technical Support
- Application installations
Timeline
Online Technical Support
just answer
03.2019 - 06.2024
Security System Technician
Daniels security and consulting llc
02.2018 - 06.2024
Field IT Technician/Hybrid
Hughesnet
12.2012 - 12.2020
Some College (No Degree) - Field IT Technician/ Hybrid
Hughesnet Tech Systems
IT Network Security
Udemy