Donna Oquist
Gulf Breeze,FL
Summary
Tenured public servant and encouraging manager with working knowledge of the court system and the ability to collaborate with agency partners. Possess ability for team-building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
1
1
Certification
1
1
Number of Certificates for Participation/Completion of training
Work History
Court Services Manager
Clerk Of Court, Escambia County, Florida
03.2014 - Current
- During this time, managed staff in Felony Records, Traffic, and Juvenile
- Developed and maintained positive relationships with judiciary, support staff, and employees to build rapport and trust.
- Established training plans for employees and ensured employees had strong understanding of departments
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of work and service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed reports to identify areas of improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Followed rules, regulations and state statutes that apply to clerk's duties
Sr. Director Judicial Services
Escambia County Clerk of the Circuit Court & Comptroller
03.2009 - 03.2012
- Responsible for directly supervising employees in Circuit Criminal and Appeals Division and in absence of administrator oversee operations in following criminal divisions: Traffic, County Criminal and Court
- Review workload of personnel and ensure that all work is being completed within performance measures; ensure that Clerk's Office policies and procedures are being followed; assist employees with difficult customers/situations; authorize and schedule employee leave; prepare disciplinary action forms/performance improvement plans when necessary, conduct performance evaluations; collect departmental data and prepare reports/spreadsheets; attend Admin Team meetings, FCCC seminars and other required training and education to enhance job knowledge; coordinate scheduling of retention and disposal of departmental records; assist Administrator in establishing departmental strategic plans and goals; plan for development, training and cross-training of employees; participate in interviewing and selection process of applicants for employment; assist departmental personnel with more complex clerical functions, prepare court calendars, review and audit cases, and serve as backup in absence of personnel.
Director of Judicial Services, Circuit Criminal
Escambia County Clerk of the Circuit Court & Comptroller
03.2005 - 04.2009
- Responsible for overseeing all administrative and management functions necessary to maintain and facilitate operations of court divisions
- Performed variety of high level functions within Clerk's Office
- Able to understand processing of court records with thorough comprehension of case maintenance system, Benchmark, and related court events with emphasis on quality and efficiencies
- Performed supervisory and training techniques
- Dependable, made logical decisions, able to resolve conflict
- Possessed professional decorum to lead others
- Maintained prompt and regular attendance
- Accurately and timely docket case information into case maintenance system
- Administer oaths, certify court documents
- Prepare cases prior to court, attend court and take accurate minutes of court events
- Assist judges during and following court event
- Take custody of evidence and follow all procedures for storing within evidence vault
- Review case filings to ensure filings are in compliance with applicable Florida Statutes and Rules of
- Effectuate court orders and prepare judgments for Department of Corrections
- Managed staff schedules and maintained adequate coverage
- Motivated staff to perform at peak efficiency and quality
- Managed staff schedules and maintained adequate coverage for all shifts
Sr. Judicial Specialist
Escambia County Clerk of the Circuit Court & Comptroller
07.2000 - 03.2005
- Performed variety of high level functions within Clerk's Office
- Able to understand processing of court records with thorough comprehension of case maintenance system, Benchmark, and related court events with emphasis on quality and efficiencies
- Performed supervisory and training techniques
- Dependable, made logical decisions, able to resolve conflict
- Possessed professional decorum to lead others
- Maintained prompt and regular attendance
- Accurately and timely docket case information into case maintenance system
- Administer oaths, certify court documents
- Prepare cases prior to court, attend court and take accurate minutes of court events
- Assist judges during and following court event
- Take custody of evidence and follow all procedures for storing within evidence vault
- Review case filings to ensure filings are in compliance with applicable Florida Statutes and Rules of
- Effectuate court orders and prepare judgments for Department of Corrections
Judicial Specialist
Escambia County Clerk of the Circuit Court & Comptroller
05.1998 - 07.2000
- Performed variety of complex tasks relating to preparation, maintenance and processing of court records
- Acted as lead worker with comprehensive understanding of case maintenance system and thorough knowledge of assigned division
- Possess thorough understanding of interaction between clerk divisions, judiciary and other agencies
- Possessed professional decorum to lead others
- Maintained prompt and regular attendance
- Accurately and timely docket case information into case maintenance system
- Administer oaths, certify court documents
- Prepare cases prior to court, attend court and take accurate minutes of court events
- Assist judges during and following court event
- Take custody of evidence and follow all procedures for storing within evidence vault
- Review case filings to ensure filings are in compliance with applicable Florida Statutes and Rules of
- Effectuate court orders and prepare judgments for Department of Corrections
Sr. Clerk Typist (reclassified by Civil Service Board to Administrative Clerk III)
Escambia County Clerk of the Circuit Court & Comptroller
10.1993 - 05.1998
- Performed variety of simple to moderately complex clerical operations relating to preparation, maintenance and processing of court records
- Maintain close attention to detail
- Multi-task in fast-paced environment while prioritizing work for maximum time management
- Able to communicate effectively with members of public, legal community, judiciary, and other governmental agencies
- Completed data entry of legal documents each day.
- Maintained prompt and regular attendance
Clerk Typist in Traffic
Escambia County Clerk of the Circuit Court & Comptroller
05.1993 - 08.1993
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Provided diverse clerical support to business personnel.
- Completed data entry of filed legal documents each day.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Student Assistant, Traffic Division
Escambia County Clerk of the Circuit Court & Comptroller
07.1990 - 05.1993
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Filed and pulled case files for customers or staff and returned when completed
- Updated documents in case maintenance system
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered and stocked office supplies to maintain available resources.
Education
Bachelor of Science - Business Administration And Management
University of West Florida
Pensacola, FL12.1997
Associate of Arts - Business
Pensacola Junior College
Pensacola, FL08.1991
High School Diploma -
Pine Forest High School
Pensacola, FL06.1989
Skills
- Team-Building Abilities
- Attention to Detail
- Work effective both independently and team approach
- Maintain professional demeanor and atmosphere
- Effective communication
- Maintain confidentiality
- Able to change priorities quickly and effectively
- CJIS Level 1
- DAVID
- Maintain compliance, effective policies and procedures
References
- Tammy A. May, Team Member Relations Manager, St. Joseph's Hospital, 23738 Hastings Way, Land O Lakes, FL, 34639, 850-288-2624
- Jennifer Wooten, Payroll Clerk II, 1027 Chestnut Ridge Rd., Allardt, TN 38504, 850-686-0175
- David Gaines, VP of Marketing, Gulf Distributing Holdings, LLC, 8245 Opportunity Dr., Milton, FL, 32583, 850-432-9883
- Brenda Robinson, Former Director of Official Records/Tax Deeds, Clerk of Circuit Court & Comptroller, Escambia County, 850-324-7192
Certification
CJIS certifications
Letter of recognition from Sr Liaison DHSMV
Timeline
Court Services Manager
Clerk Of Court, Escambia County, Florida
03.2014 - Current
Sr. Director Judicial Services
Escambia County Clerk of the Circuit Court & Comptroller
03.2009 - 03.2012
Director of Judicial Services, Circuit Criminal
Escambia County Clerk of the Circuit Court & Comptroller
03.2005 - 04.2009
Sr. Judicial Specialist
Escambia County Clerk of the Circuit Court & Comptroller
07.2000 - 03.2005
Judicial Specialist
Escambia County Clerk of the Circuit Court & Comptroller
05.1998 - 07.2000
Sr. Clerk Typist (reclassified by Civil Service Board to Administrative Clerk III)
Escambia County Clerk of the Circuit Court & Comptroller
10.1993 - 05.1998
Clerk Typist in Traffic
Escambia County Clerk of the Circuit Court & Comptroller
05.1993 - 08.1993
Student Assistant, Traffic Division
Escambia County Clerk of the Circuit Court & Comptroller
07.1990 - 05.1993
Bachelor of Science - Business Administration And Management
University of West Florida
Associate of Arts - Business
Pensacola Junior College
High School Diploma -
Pine Forest High School
CJIS certifications
Letter of recognition from Sr Liaison DHSMV
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