Donna Osburn
Otway,OH
Summary
Dependable administrative assistant, server, barista, bartender and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Portsmouth Brewery
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Market Street Cafe
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Administrative Assistant
Auto Stylz LLC
01.2022 - 11.2022
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
Starbucks Barista
Kroger Stores
07.2020 - 01.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
B&B Recycling
01.2019 - 04.2020
- Checked customers into computer with IDs
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Business Management
Shawnee State University
Portsmouth, OH12.2023
Some College in Special Education -
Shawnee State University
Portsmouth, OH10.2021
High school diploma -
Northwest High School
McDermott, OH05.2020
Skills
- Cash Handling (4 years)
- Sales Experience (3 years)
- Barista Experience (2 years)
- Customer Service Experience (4 years)
- Serving (4 years)
- Teaching (2 years)
- Cashiering (4 years)
- Bookkeeping (1 year)
Certification
Driver's License
Timeline
Server
Portsmouth Brewery
10.2023 - Current
Server
Market Street Cafe
11.2022 - Current
Administrative Assistant
Auto Stylz LLC
01.2022 - 11.2022
Starbucks Barista
Kroger Stores
07.2020 - 01.2022
Sales Associate
B&B Recycling
01.2019 - 04.2020
Bachelor of Science - Business Management
Shawnee State University
Some College in Special Education -
Shawnee State University
High school diploma -
Northwest High School
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