Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
AdministrativeAssistant

Donna Owens

Dayton,OH

Summary

Driven by a proven track record in enhancing customer relationships and sales metrics, notably at Synchrony Finance, I excel in negotiation expertise and fostering professional growth. Leveraging pricing strategy and exceptional customer service, I've consistently advanced market share and client satisfaction, embodying a commitment to results and continuous improvement. Expert in increasing productivity and customer satisfaction while driving revenue and sales.

Committed to streamlining procedures while optimizing employee talent.

Performance-oriented Sales Leader offering exceptional record of achievement over nearly 2 1/2 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

28
28
years of professional experience

Work History

Merchant Acquisition Specialist

Synchrony Finance
10.2021 - Current
  • Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
  • Called out on specific Campaigns, ie: NAPA, Mitsubishi, etc
  • Managed follow ups to close open sales, enroll merchants over the phone 1 call close
  • Managed National Sales Lead Que by following up with interested merchants and closing sales
  • Focused on Powersports and Outdoor Power Equipment as priority and then went to Auto, Jewelry, Furniture and HVAC

Business Account Manager/Partner

MPX Merchant Processing Inc
06.2021 - 10.2021
  • Monitored account performance metrics, identifying areas requiring improvement or optimization.
  • Increased client satisfaction by effectively addressing and resolving account-related issues.
  • Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
  • Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
  • Developed new business strategies for revenue growth, leading to increased profits and market share.
  • Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.

Personal Banker

Wesbanco Bank
03.2020 - 06.2021
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Major Account Maner

Verizon Wireless
04.1996 - 09.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Kettering Fairmont High School
Kettering, OH
06.1985

Skills

  • Pricing strategy
  • Negotiation expertise
  • Brand Awareness
  • Customer Relationship
  • Customer Order Management
  • Sales Reporting

Accomplishments

Within this year, I have been Top Acquisition Specialist on my team, with exception of 1 month, I was second on the team.

Continue to learn different industries to be versatile within the organization.

References

Upon request

Timeline

Merchant Acquisition Specialist

Synchrony Finance
10.2021 - Current

Business Account Manager/Partner

MPX Merchant Processing Inc
06.2021 - 10.2021

Personal Banker

Wesbanco Bank
03.2020 - 06.2021

Major Account Maner

Verizon Wireless
04.1996 - 09.2014

High School Diploma -

Kettering Fairmont High School

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Donna Owens