Donna Patrick
Experienced Professional
Newark,DE
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
Work History
Consumer Compliance Oversight
TD Bank
07.2025 - 12.2025
- Review regulatory tests executed by the testing team, to ensure pro are in compliance with consumer laws, rules and regs.
Manager Retail Deposits Testing (1LOD)
Sallie Mae Bank
06.2021 - 07.2024
- Manager First Line of Defense testing for the Digital Banking Retail Deposit business.
- Identify areas of potential risk for all Retail Deposits and implement resolutions.
- Work closely with Second Line of Defense and Audit to ensure alignment with regulatory standards and internal policies.
- User Acceptance Testing for acquisitions and system releases.
- Ensured fraudulent accounts were thoroughly investigated and reported to AML/BSA.
- Strong knowledge of Regulations, including but not limited to Reg E, Reg CC, Reg DD, UDAP, US Patriot Act, Red Flag Rule, BSA, AML, OFAC, NACHA, CFPB.
- Enhanced customer satisfaction by investigating and resolving disputes (Reg E).
Senior Compliance Analyst
Sallie Mae Bank
07.2016 - 06.2021
- Performed First Line of Defense testing for Retail Deposit operational processes and strategies.
- Collaborated training during implementation of new Call Center.
- Analyzed data from various sources to identify patterns indicative of potential compliance risks.
- Served as a subject matter expert on regulatory requirements during conversion of FIS to Fiserv systems and system enhancements.
Retail Fraud Detection Specialist
Sallie Mae Bank
06.2014 - 07.2016
- End to end investigation of multiple strategies for fraudulent activity per day, remote deposits, check fraud, external funding sources, ACH Chargebacks, suspicious transactions, in a digital bank environment.
- Provided customer service pertaining to fraud and account inquiries via calls and digital messaging.
- Investigate individual claims, rings of fraud, account takeovers a money laundering, File Suspicious Activity Reports with AML and BSA.
- Daily and monthly review and preparation of the Fraud Retail status reports.
- Monitor and improve policy and procedures for all Fraud processes.
Private Credit Technical Analyst
Sallie Mae Bank
06.2013 - 06.2014
- Assess and complete pending applications daily, by reviewing and ensuring all the proper information and documentation have been completed.
- Contact customers via phone to obtain additional information when needed.
- Reviewed and identified any situations that may be potential problems or areas where improvements can be addressed.
Education
High School Diploma -
Kingsway Regional High School
Woolwich Township, NJSkills
Reliability / Time Management
Friendly, positive attitude
Teamwork and collaboration
Microsoft office
Problem-solving
Customer Service
Accomplishments
Rec of the Service of Excellent Reward; Identified gift card fraud and saved over $500,000. Lead remediation to recover and reduce any potential losses.
Timeline
Consumer Compliance Oversight
TD Bank
07.2025 - 12.2025
Manager Retail Deposits Testing (1LOD)
Sallie Mae Bank
06.2021 - 07.2024
Senior Compliance Analyst
Sallie Mae Bank
07.2016 - 06.2021
Retail Fraud Detection Specialist
Sallie Mae Bank
06.2014 - 07.2016
Private Credit Technical Analyst
Sallie Mae Bank
06.2013 - 06.2014
High School Diploma -
Kingsway Regional High School
COMPUTER AND SOFTWARE EXPERIENCE
- Microsoft Excel, Word & Powerpoint
- FIS, Fiserv & FDR
- Peoplesoft
- Policy Tech
- Sharepoint
- Salesforce
- Outlook
- OneDrive
- Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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