DONNA POWELL
Lauderhill,Florida
Summary
A dedicated and compassionate newly graduate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
14
14
years of professional experience
3
3
Certification
Work History
Patient Care Assistant
Broward Health North
06.2021 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Recognized and reported abnormalities or changes in patients' health status
Benefits Coordinator
Pacific Dental Services
11.2019 - 04.2020
- Understanding of general dental operations and patient flow
- Promote privacy of HIPAA and PHI
- Excellent communication with doctors
- Coordinate fees and insurance benefits for patients visiting general practitioners
- Utilize available financial options to give patients options for payment of service
- Properly use patient account software and maintain accuracy in charts/records
- Maintain accurate financial paperwork for more than 50 patients a day
Housekeeping
Whole Foods Market Inc
11.2018 - 11.2019
- Documented and reported all necessary facility and building repairs observed
- Increased safety measures for customers and at least 150 staff members daily
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Kept building entryway glass clean and polished for professional presentation
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Disposed of trash and recyclables each day to avoid waste buildup
Customer Service Associate & Cashier
Whole Foods Market Inc
12.2014 - 11.2017
- Offer customers service upon request or acknowledgement.
- Assisted customer service booth; utilized walkie- talkies, multi-line telephones, preformed returns, exchanges and special orders etc.
- Performed audits, i.e. (inventory and spoilage/ damages).
- Contribute to raised funds for local charities of up to $4,000
Customer Service Cashier
Victoria Secret PINK, American Eagle, Aeropostale
08.2010 - 12.2014
- Offer quality service to customers upon entry.
- Increased store sales and growth
- Convert returns, offers and increase promotions into larger sales.
- Provide customers with accurate measurements for clothes.
- Provide knowledgeable and friendly service to customers regarding products
- Cash handling and authorizing returns
- Managed up to 50 calls per day
- Receive shipment and replenish merchandise
- Dressed and undress mannequins
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL05.2024
Patient Care Assistant
Atlantic Technical College
Pompano Beach, FL03.2021
Associate of Arts -
Broward College
Davie, FL12.2016
Skills
- Training in communication and interpersonal skills
- Infection control
- Safety/ emergency procedures
- Taking vital signs
- Assisting patients with activities of daily living
- Promoting residents’ independence and respecting patient’s rights
- Proficient with microsoft offices
- Phlebotomy
Certification
- BLS certification
- Certified nurse assistant
- Phlebotomy certification
Timeline
Patient Care Assistant
Broward Health North
06.2021 - Current
Benefits Coordinator
Pacific Dental Services
11.2019 - 04.2020
Housekeeping
Whole Foods Market Inc
11.2018 - 11.2019
Customer Service Associate & Cashier
Whole Foods Market Inc
12.2014 - 11.2017
Customer Service Cashier
Victoria Secret PINK, American Eagle, Aeropostale
08.2010 - 12.2014
Associate of Science - Nursing
Broward College
Patient Care Assistant
Atlantic Technical College
Associate of Arts -
Broward College