Donna Protano

Closed wholesale loans for both personal and business Non-QM loans nationally, utilizing Encompass, Doc-u-sign and Snapdocs.

Worked closely with internal Account Executives and Managers and Underwriters, as well as brokers and Title to meet closing expectations.

Managed workflow to seamlessly ensure files were clear to close,with wires ordered on a timely basis

• High volume closer utilising MLM software to close and fund broker loans
• Experienced in closing (personal & business) NON-QM loans nationwide
• Built strong internal and external relationships to ensure on-time closings
• Remote

• High volume closer utilising Encompass/Docusign and Snapdocs systems
• Experienced in closing all loans types: VA/FHA/USDA/Conventional, both purchase/ refinances/ARMS/Non-QM
• Built strong internal and external relationships to ensure on time closings
• Remote

• Work with realtors, lenders, buyers, and sellers to obtain documents necessary to close
• Work with title plant and attorneys to ensure all documents required meet regulatory and company standards
• Built relationships with realtors and lenders to enable transparent and efficient transactions

• Built a closing team from the ground up, responsible for training and coaching
• Implemented TRID changed, resulting in 3% growth in volume
• Created all processes for closing and generated Closing Manual, which was then implemented company wide
• Created reports to track all milestones

• Closed loans for multiple branches, including TX, CO, FL, MO, CA, VA, and HI
• Worked closing with all departments to maintain high volume while adhering to investor and government guidelines, while exceeding quality control parameter
• Built strong relationships with branch manager, loan officers, processors, and underwriters to ensure that loans were closed in a timely manner

• Closed loans for multiple loan types including FHA, VA, RD, Conventional, ARMS, Refinance, Home Equity, Bond loans
• Extensive experience in closing government repossessions under Fannie Mae, Freddie Mac guidelines in multiple states: Texas, Oklahoma, Colorado
• Implemented Encompass system from paper file; responsible for training other employees and new hires on Encompass, as well as creating a process and procedures manual to manage transition and ongoing functioning of Encompass

• Closed loans for multiple branches in over 13 states; all loans types
• Worked closely with all department to maintain high volume, while exceeding quality control parameters and meeting or exceeding customer expectations
• Developed training materials to train branches and closers in bond programs, including bond programs in Texas, Florida, Alabama and Illinois