Summary

Overview

Work History

Education

Skills

Languages

Work Availability

Certification

Timeline

Donna Rafko

San Antonio,TX

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding goals.

Overview

19

19

years of professional experience

Work History

Loan Consultant

Gateway Bank Mortgage

10.2018 - 03.2023

Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
Exceeded sales goals through proactive networking and lead generation initiatives.
Interviewed prospective customers to discuss financial goals and means surrounding Conventional, non-conforming, FHA and VA loans.
Optimized the use of CRM tools for efficient tracking of client interactions and loan pipeline management.
Managed communications as central point of contact for entire lending process.

SALES CONSULTANT

ALAMO HOMES

03.2010 - 07.2018

Developed sales structuring for loans, submitting the mortgage application, explaining the approval and collecting and submitted the required borrower documentation
Worked with utility contractors, realtors, title companies, and service personnel
Stayed up-to-date on industry trends to better educate customers on new products and offerings
Assisted customers with product selection based on individual needs and preferences.
Developed professional relationships with customers to increase loyalty, retention and rapport.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and a strong referral base by delivering excellent shopping experiences.

SALES CONSULTANT

CLAYTON HOMES

01.2007 - 03.2010

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Provided sales and customer service assistance to walk-in traffic
Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Responded to telephone and in-person requests for information.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.

BRANCH MANAGER

NORTH STAR HOME LANDING

01.2004 - 11.2006

Responsible for all aspects of the branch operations and production
Expert with proficiency with Conventional, Nontraditional, FHA and VA
Maintained friendly and professional customer interaction
Complied with regulatory guidelines and requirements.

Education

HIGH SCHOOL DIPLOMA -

MONROE COUNTY HIGH SCHOOL

CERTIFICATION -

NMLS ID# 1793900

Skills

Customer Service
Sales
Marketing
Networking capabilities
Pre-Qualification

Team Player
Office Operations
FHA /VA Expert
NMLS

Languages

Spanish

Limited Working

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Certification

Licensed loan officer

Timeline

Loan Consultant - Gateway Bank Mortgage

10.2018 - 03.2023

SALES CONSULTANT - ALAMO HOMES

03.2010 - 07.2018

SALES CONSULTANT - CLAYTON HOMES

01.2007 - 03.2010

BRANCH MANAGER - NORTH STAR HOME LANDING

01.2004 - 11.2006

MONROE COUNTY HIGH SCHOOL - HIGH SCHOOL DIPLOMA,

NMLS ID# 1793900 - CERTIFICATION,