Chelsea Gotcher
West Columbia,TX
Summary
Highly energetic, enthusiastic, dependable self-starter who excels in challenging and
competitive environments. Seeking an opportunity to demonstrate proven ability to
lead, plan, and exhibit outstanding customer relations and professionalism while
encouraging diversity and inclusion. Fast learner who communicates effectively with
people of all backgrounds; exhibits values and integrity; views problems in a positive
way to propose reasonable solutions; and quickly incorporates and implements new
procedures. Background in communications provides wide range of interpersonal skills
to encourage and instruct others to improve personal performance and foster teamwork
and community relationships.
Overview
18
18
years of professional experience
Work History
Loan Consultant
Vantage Recreational Finance
Coral S, FL
03.2023 - Current
- Assisted buyers/sellers/dealers with boat and RV financing.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to
determine feasibility of granting loans. - Compiled closing packages for drafting and presentation accuracy.
- Provided advice and assistance to customers in order to help them make informed decisions regarding their loan options.
Finance Director
Yaklin CDJR
Richwood, TX
06.2020 - 03.2023
- Monitored pipelines to track and log status of loans.
- Negotiated loan terms and conditions with customers to secure best deal.
- Explained very technical financial information to applicants in easy to understand
language. - Researched and updated industry knowledge on changing legislation and
regulations. - Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to
determine feasibility of granting loans. - Compiled closing packages for drafting and presentation accuracy.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Developed and maintained relationships with customers, lenders and other third
parties. - Evaluated loan requests and documents to verify accuracy and completeness.
Finance Director
Van Tuyl/Mercedes Benz of Sugarland
Arlington/Sugar Land , TX
06.2006 - 05.2020
- Managed day-to-day operations within 2-5 person finance department for automotive organization
- Increased profits by 75% by marketing all auto finance products to consumer
- Maintained highest personal percentages and averages in company
- Built and strengthened productive and valuable industry partnerships to drive
collaboration, engagement and revenue stream development - Established solid relationships with lenders
- Effectively communicated, verbally and in writing, with owner, staff, customers,
and other departments - Established and maintained effective working relationships as required by the
duties of the position - Set clear departmental objectives and developed effective strategies to achieve
targeted goals - Assisted Owner/General Manager/HR with recruiting, interviewing and hiring new
employees for department - Trained new hires on all aspects of Finance (paperwork, processes, procedures)
- Drove industry-leading profit increase by transforming production process and
aligning sales targets to meet dynamic industry conditions - Identified and capitalized on community business opportunities with effective
networking - Ensured complete customer satisfaction.
Education
Bachelor of Science - Communications
Texas Christian University
Fort Worth, TX05.2005
High School Diploma -
Columbia High School
West Columbia, TX05.2001
Skills
- Attention to Detail
- Customer Relations
- File Organization
- Customer Service
- Verbal and Written Communication
- Complex Problem Solving
- Referral Network Development
- Product Education
- Database Management
- Invoice Preparation
- Process Improvement
- Analytical and Critical Thinking
- Client Interview
- Decision Making
- Multitasking and Prioritization
- Time Management
- Financial History Analysis
- Credit History Review
Timeline
Loan Consultant
Vantage Recreational Finance
03.2023 - Current
Finance Director
Yaklin CDJR
06.2020 - 03.2023
Finance Director
Van Tuyl/Mercedes Benz of Sugarland
06.2006 - 05.2020
Bachelor of Science - Communications
Texas Christian University
High School Diploma -
Columbia High School
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