VICTORIA L SMITH
New Orleans,LA
Summary
Dynamic Loan Consultant at Lendmark Financial Services with a proven track record in risk assessment and regulatory compliance. Expert in client management and conflict resolution, I enhance customer understanding and ensure adherence to policies, fostering a secure lending environment. Committed to maintaining accurate records and delivering exceptional service.
Overview
11
11
years of professional experience
6
6
Certification
Work History
Loan Consultant
Lendmark Financial Services
Metairie, LA
07.2022 - Current
- Provided financial consultation by reviewing applications and verifying documentation to ensure adherence to regulatory standards.
- Analyzed customer information to assess risk and ensure compliance with policies, contributing to a secure lending environment.
- Clarified rules and expectations to clients, enabling informed decision-making and improving customer understanding.
- Maintained organized and confidential records, ensuring compliance with regulatory standards.
Customer Service Manager
State Farm
Harahan, LA
08.2019 - 07.2022
- Managed daily customer service operations, ensuring compliance with company policies and licensing requirements.
- Led staff training on procedures, documentation standards, and professional conduct to improve team effectiveness.
- Resolved escalated customer issues using conflict resolution skills and sound judgment.
- Evaluated work for accuracy and compliance, offering guidance and corrective feedback to elevate service quality.
- Maintained an organized, professional work environment by consistently enforcing procedures.
Front Desk Associate
Marriott Hotel
Harahan, LA
08.2017 - 08.2019
- Coordinated guest check-in, check-out, reservations, and payments, ensuring efficient front desk operations.
- Executed procedures for guest services, security, and daily operations, upholding high service standards.
- Resolved guest concerns and unexpected situations, escalating issues to management.
- Trained new staff on front desk procedures and service standards, improving team readiness.
Freight Dispatcher
One Lumping Systems
Houston, TX
09.2014 - 06.2017
- Coordinated daily dispatch and transportation activities, ensuring timely deliveries for drivers and enhancing customer satisfaction.
- Communicated schedules, routes, and delivery expectations, enhancing clarity for drivers and customers.
- Maintained operational records for dispatch activities, facilitating effective logistics coordination.
- Supported operations through effective communication and organizational skills.
Education
Bachelor of Science - Occupational Safety and Health (Construction)
Columbia Southern University
Orange Beach, AL01.2025
Associate of Science - Social Work
Delgado Community College
New Orleans, LA01.2015
Associate of Science - Medical Assisting
Cameron College
New Orleans, LA01.2010
Skills
- Client management
- Regulatory compliance
- Policy and Procedure Compliance
- Recordkeeping accuracy
- Incident reporting
- Risk assessment
- Dispute mediation
- Professional Communication
- Attention to detail
- Organizational skills
- Solution-oriented thinking
- Conflict Resolution and Accountability
- Document validation
- OSHA Standards Awareness
- Construction Safety Fundamentals
Certification
- Graduate Safety Practitioner (GSP), BCSP
- OSHA Compliance Specialist, CSU
- Industrial Hygiene Specialist, CSU
- Associate Safety and Health Manager, Institute of Hazardous Materials Management
- OSHA 30-Hour General Industry, U.S. Department of Labor – OSHA Authorized
- OSHA 10-Hour General Industry, U.S. Department of Labor – OSHA Authorized
- CPR, First Aid & AED Certified, AHA or Red Cross
- Louisiana Property & Casualty License
Accomplishments
Summa Cum Laude- Columbia Southern University- 2025
Timeline
Loan Consultant
Lendmark Financial Services
07.2022 - Current
Customer Service Manager
State Farm
08.2019 - 07.2022
Front Desk Associate
Marriott Hotel
08.2017 - 08.2019
Freight Dispatcher
One Lumping Systems
09.2014 - 06.2017
Bachelor of Science - Occupational Safety and Health (Construction)
Columbia Southern University
Associate of Science - Social Work
Delgado Community College
Associate of Science - Medical Assisting
Cameron College