DONNA R. FIELDS
Houston,TX
Summary
Experienced professional seeking a challenging role to utilize Customer Satisfaction skills and expertise in planning and organizing. Dedicated to fostering positive client relationships and delivering exceptional customer service. Committed to personal contribution and professional growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Transportation Coordinator
Houston Independent School District
04.2024 - Current
- Coordinate transportation for students and special assignments daily
- Provide transportation information to parents as well as school administrators
- Receives, classifies, reconciles, consolidates, and summarizes documents and information
- Compiles regular and special reports, following generally established formats and procedures
- Maintains general office and departmental files, following-up on misplaced, misdirected, or misfiled materials
- Processes and documents files in accordance with established procedures and monitors to assure completion
Mail Handler Associate
United States Postal Service
09.2022 - 02.2024
- Loading, lifting, and carrying moderate to heavy mail from trucks and sorting equipment
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
Scheduler/Quality Assurance Associate
Paramount Staffing – Change HealthCare
09.2021 - 09.2022
- Place calls to healthcare providers to request medical records
- Set schedules for chart retrievals
- Follow up with providers to confirm requests completed or assist with any challenges
- Confirm payments processed for chart requests
- Serve as liaison between healthcare provider and health plan provider
- Quality Assurance auditing agents call quality to maintain HIPPA compliance and make sure agents are maintaining integrity
Claims Associate
State Farm Insurance
10.2019 - 09.2021
- Answering inbound and making outbound calls to customer and claimants
- Investigating claims, evaluating facts, applying coverage while using multiple computer applications to accurately document files and paying what is owed
- Applying knowledge of state and federal laws, statutes and insurance regulations through the claim handling process (by using my knowledge of available systems) to help the customer or claimant understand next steps in the claims process
Global Account Advisor
Verizon
08.1999 - 03.2019
- Cut costs and Increased account savings by 1.8 mil YOY
- Coordinated with various departments to ensure accounts efficiency and productivity
- Resolved account escalations and liaised between account executive and customer
- Advised customers of new account opportunities and newly available products or services
- Tracked key account metrics
- Provided technical and/or analytical support
- Evaluated accounts for trends and opportunities for cost efficiencies and process improvements
- Collect feedback regarding the quality of service provided by the department
- Administer Account reviews with customer and advised on areas of opportunity
Skills
- Customer Support Expertise
- Conflict Resolution
- Quality Assurance Focus
- Adherence to Professional Standards
- Adapts to Changing Environments
- Clear Communication
- Collaborative Team Management
- Effective Organizational Skills
- Skilled in Microsoft Word
- Expertise in Microsoft PowerPoint
- Microsoft Excel
- Clear Written Communication
- Clear Verbal Communication
Certification
- Texas All-Lines Adjuster License, 1234567
- State Farm Wind & Hail Certification
- Xactimate 28 & Sketch Training
- Fundamentals of Adjusting Training
Timeline
Transportation Coordinator
Houston Independent School District
04.2024 - Current
Mail Handler Associate
United States Postal Service
09.2022 - 02.2024
Scheduler/Quality Assurance Associate
Paramount Staffing – Change HealthCare
09.2021 - 09.2022
Claims Associate
State Farm Insurance
10.2019 - 09.2021
Global Account Advisor
Verizon
08.1999 - 03.2019
- Texas All-Lines Adjuster License, 1234567
- State Farm Wind & Hail Certification
- Xactimate 28 & Sketch Training
- Fundamentals of Adjusting Training
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