Donna R. Gilmore

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

• Amazon.com, Easton, Easton, PA, Fulfillment Associate, 08/21, 06/24, Received, inspected and processed customer returns., Graded customer returns for Warehouse Deals.
• Lehigh Valley Health Network, East Stroudsburg, East Stroudsburg, PA, Patient Transporter, 03/21, 07/21, Transported patients to and from clinical units and various diagnostic/treatment areas via a wheelchair, stretcher, or bed which may include patients with oxygen tanks, intravenous pumps, drips, and other equipment., Provided necessary documentation to manage the inventory of equipment that is the responsibility of the department.
• Atlantic Health Systems, Morristown, Morristown, New Jersey, Medical Office Assistant I, 09/19, 02/21, Completed check-in process for patients upon arrival at the practice., Performed full registration including: verification of demographics, completion of financial screening, prioritizing and verifying insurance through RTE as appropriate with third-party., Scanned patient documents such as referrals, outside medical history, ID and insurance cards, into EPIC.
• Atlantic Health Systems, Morristown, Morristown, New Jersey, Patient Access Representative I, 10/18, 08/19, Verified all insurances for pre-registration and informed patients of any estimate amounts due at Point of Service., Managed large amounts of inbound calls., Scheduled appointments in several modalities including Radiology and Rehab.
• Mount Sinai Medical Center, New York, New York, New York, Patient Encounter Associate, 03/12, 09/18, Completed check-in process for patients upon arrival., Managed inbound calls; scheduled and canceled patient appointments based on established protocols., Reviewed status of waiting room and advised patients of wait times.
• Eastside Gynecology, New York, New York, New York, Medical Assistant, 12/03, 02/04, Performed and recorded vital signs; blood pressure, weight, temperature., Scheduled appointments and laboratory follow-ups., Performed phlebotomy procedures; venipunctures and finger sticks., Assisted with examinations; pap smears, STD, and pregnancy testing., Patient charting, filing, and photocopying., Assisted nursing staff in recovery rooms.